Vanessa Del Carmen Hernandez Villanueva
Dublin,Ireland
Summary
Bilingual (Spanish-English) Customer Service and Client Relations Professional with over 10 years of experience supporting customers in multinational environments. Strong background in customer retention, technical support, billing management, complaint resolution and sales. Recently completed a Bachelor in International Business in Ireland, complementing a Bachelor’s Degree in Economics. Recognised for delivering excellent customer experiences, solving complex issues and building positive client relationships in fast-paced environments.
Overview
14
14
years of professional experience
Work history
Waitress
Louis Fitzgerald Group
Dublin, Ireland
2023.07 - Current
- Deliver high-quality customer service in a busy hospitality environment.
- Manage customer requests and resolve issues efficiently.
- Process payments and maintain accurate cash handling procedures.
- Work effectively under pressure while maintaining service standards.
- Collaborate with team members to ensure smooth daily operations.
Customer support specialist
Teleperformance El Salvador
San Salvador, El Salvador
2017.06 - 2023.03
• Delivered customer support for international clients in English and Spanish.
• Assisted customers with account enquiries, billing issues and service requests.
• Achieved performance targets related to customer satisfaction and service quality.
• Escalated complex issues and coordinated solutions with internal departments.
Customer service representative
Concentrix
San Salvador, El Salvador
2012.02 - 2017.04
• Managed customer accounts and provided support across billing, service and technical issues.
• Handled customer complaints and delivered effective solutions to improve customer satisfaction.
• Performed customer retention activities and supported sales initiatives.
Education
Bachelor of Business in International Business - Business
Dorset College
Dublin, Ireland 09/2025 - 05/2026
Bachelor’s Degree in Economics - Economics
University of El Salvador
San Salvador, El Salvador 01/2012 - 12/2019
Skills
CORE SKILLS
Customer Relationship Management
Customer Service Excellence
Client Support & Retention
Technical Support
Complaint Resolution
Sales & Upselling
Billing & Payment Management
Business Communication
Problem Solving
Team Collaboration
Microsoft Office Suite
Time Management
Fluent English & Native Spanish
ADDITIONAL INFORMATION
- Eligible to work in Ireland
- Stamp 1G available from September 2026
- Available for relocate within Ireland
Languages
English
Fluent
Spanish
Native
French
Intermediate
Timeline
Waitress
Louis Fitzgerald Group
2023.07 - Current
Customer support specialist
Teleperformance El Salvador
2017.06 - 2023.03
Customer service representative
Concentrix
2012.02 - 2017.04
Bachelor of Business in International Business - Business
Dorset College
09/2025 - 05/2026
Bachelor’s Degree in Economics - Economics
University of El Salvador
01/2012 - 12/2019