Vanessa Garcia Alves De Lima

• Catering and Event Support: Provided professional catering at high-profile events, ensuring smooth food and beverage service and assisting in event setup and breakdown.

• Customer Service: Anticipated guest needs, addressed queries, and resolved issues to maintain high satisfaction.

• Efficient Service and Team Collaboration: Kept stations stocked during peak times and collaborated with team members to ensure seamless event execution.

• Delivered exceptional customer service by warmly greeting guests, taking orders, and preparing high-quality coffee and snacks.

• Supported kitchen operations by preparing fresh meals, including breakfasts, lunches, and light bites, ensuring consistency and timeliness.

• Operated kitchen equipment accurately, maintaining optimal performance and adhering to safety standards.

• Trained new team members in safe food handling, storage practices, and sanitation protocols, fostering a compliant work environment.

• Regularly restocked ingredients and supplies at chef workstations to enhance kitchen efficiency and maintain smooth service.

• Customer Prospecting and Consultation: Conducted prospecting efforts and provided expert consultation on graphic projects, helping clients identify and meet their design needs.

• Client Portfolio Management and Expansion: Maintained and grew a diverse client portfolio, building lasting relationships to support business growth.

• Budgeting and Customer Service: Prepared detailed budgets and delivered exceptional customer service across multiple communication channels, including email, WhatsApp, and social media.

• Contract Negotiation and Closing: Led negotiations and closed annual or project-based contracts.

• Production and Logistics Oversight: Oversaw the entire production and logistics process, ensuring project quality and timely delivery to enhance the client acquisition experience.

• Accounts Payable and Receivable: Managed all accounts payable and receivable functions, ensuring timely and accurate financial transactions.

• Bank Reconciliations: Performed regular bank reconciliations to maintain accurate financial records and cash flow tracking.

• Tax and Monthly Billing Management: Managed tax payments and prepared the store’s monthly billing statements, maintaining financial accuracy and compliance.