Valerie Owens
Dublin,Ireland
Summary
Commercially minded business manager with over 10 years' expertise in delivering a five-star service in luxury retail. Proven track record of achieving sales of a multi-million account and leading large teams towards success. Passionate about cosmetics and cultivating an excellent customer experience. Proficient in recruitment, training, forecasting, payroll, time sheets, implementing of policies and procedures. Excellent communication skills who can naturally build relationships amongst her team and senior management. Ability to work in a fast paced environment and fostering a collaborative approach to achieve business goals.
Overview
8
8
years of professional experience
Work history
Branch Operations Officer
Sherry Fitzgerald
Dublin
2024.09 - Current
- Manage the daily operations to ensure the branch runs smoothly and efficiently.
- Respond to high a volume of queries through phone and email, delivering accurate information at all times.
- Liaise with senior management and team, actively manage and coordinate multiple projects simultaneously.
- Prepare properties files accordingly ensuing strict compliance.
- Accounts and invoice management.
- Organise marketing materials.
- Manage office supplies and raise any facilities maintenance.
Receptionist / Office Administrator
Designer Group
Dublin
2023.04 - 2023.08
- Manage a busy front of house in a large-scale corporate office for an international mechanical and electrical engineering company.
- Act as first point of contact, greeting clients professionally and provided knowledgeable assistance.
- Coordinated multiple meeting room diaries.
- Managed over 60 incoming calls and took accurate messages.
- Expenses and invoice management.
- Maintained adequate office supplies for 150 in-house office team.
- Organised catering and transportation.
- Raise and resolve any equipment/ facilities issues.
Business Manager/ Assistant Manager
Charlotte Tilbury Beauty Ltd -Brown Thomas Group
Dublin
2017.06 - 2023.04
- Managed the daily operations across the flagship store of a multi million account for a leading luxury cosmetic brand.
- Led and inspired large teams of over 30 reports.
- Achieve and increase sales and KPI's in line with LFL growth.
- Analyse commercial reporting, ability to identify opportunities and challenges ahead and implement plans efficiently.
- Analyse business performance in line with competitors to ensure optimal performance and rankings.
- Act as brand ambassador and lead by example ensuring a five star experience is delivered at all times.
- Seamless marketing launches, ensuring activation is executed to brand guidelines.
- Recruitment - onboarding and offboarding process.
- Training and development of team creating pathways for team.
- Handling grievances and performance management.
- Process payroll and timesheets accurately.
- Liaise and build relationships with store management and directors, ensuring store policies and values were adhered to.
- Effective stock control, lead and execute stock takes.
Senior Office Administrator
Irish Roofing and Materials Ltd
Dublin
2020.01 - 2022.09
- Act as first point of contact, answering calls and responding to a high volume of emails efficiently.
- Maintained accurate financial records, processed and verified payments.
- Processed and authorised payroll for a team of 10 people.
- Maintaining accurate personnel records and document control.
- Manage and order office supplies and company materials.
- Diary management, organise company call outs.
Education
Ordinary Bachelor Degree - Business - Accounting
Institute of Technology Tallaght
Skills
- Management
- Sales and KPIS
- Budgeting and Forecasting
- Recruitment and Human Resourses
- Training and Development
- Customer Service
- Payroll and Timesheets
- Administration
- Accounts
- Microsoft Office /Google Suite / Systems
Timeline
Branch Operations Officer
Sherry Fitzgerald
2024.09 - Current
Receptionist / Office Administrator
Designer Group
2023.04 - 2023.08
Senior Office Administrator
Irish Roofing and Materials Ltd
2020.01 - 2022.09
Business Manager/ Assistant Manager
Charlotte Tilbury Beauty Ltd -Brown Thomas Group
2017.06 - 2023.04
Ordinary Bachelor Degree - Business - Accounting
Institute of Technology Tallaght