VALERIA HERNÁNDEZ
Dublin ,Ireland
Summary
Dynamic sales executive with a strong focus on personalized sales and presentation creation. Demonstrates a results-oriented attitude, effectively resolving customer objections. Masters various sales techniques, persuasive speaking, and initiative-taking, ensuring exceptional service. Committed to achieving sales goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Sales advisor
Grupo JOM Internacional
México City, México
08.2021 - 10.2023
- Resolved customer complaints swiftly
- Successfully sold customized English courses
- Collaborated with the marketing team to generate advertising campaigns
- Worked extended hours during holiday season managing high customer footfall.
- Delivered sales presentations and webinars to showcase program benefits, boosting conversions.
- Maintained a 90% customer satisfaction rate
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Delivered excellent customer service by addressing and resolving queries.
Education
Diploma of Higher Education - Specialty in strategic marketing
Universidad Doctor Emilio Cardenas
México 02.2022 - 02.2023
Bachelor of Business Administration - Business
Universidad Doctor Emilio Cardenas
México 09.2016 - 10.2019
Skills
- Ability to identify customer needs
- Empathy and customer focus
- Teamwork and collaboration with marketing
- Creating sales presentations
- Results-Driven attitude
- Adaptability to different customer profiles
- Resolving customer objections
- Maintaining client relationships
- Selling techniques
- Customer Service
Affiliations
- Photography
- Travel
- Hiking
Languages
English
Intermediate
Spanish
Native
Timeline
Diploma of Higher Education - Specialty in strategic marketing
Universidad Doctor Emilio Cardenas
02.2022 - 02.2023
Sales advisor
Grupo JOM Internacional
08.2021 - 10.2023
Bachelor of Business Administration - Business
Universidad Doctor Emilio Cardenas
09.2016 - 10.2019
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