Skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Efficient Office Assistant with 15 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Ambitious and committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Volunteer Clerical Assistant
Breaffy Hotel Resorts
Castle Bar
12.2023 - Current
Prepared and organized documents such as letters, memos, reports, and other material.
Maintained filing systems to store hard copy documents or scanned digital records.
Answered phone calls and emails from customers in a professional manner.
Assisted with data entry tasks into the organization's database system.
Provided administrative support to staff members by creating spreadsheets and presentations.
Researched information online to answer customer inquiries.
Performed clerical duties such as photocopying, faxing, mailing, scanning, collating and binding documents.
Organized meetings by reserving conference rooms and scheduling appointments with clients.
Created monthly reports for management regarding volunteer activities.
Customer Service Representative
Jack and Jill
Castle Bar
01.2024 - 04.2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Training Certificate - Safeguarding Children L1 & L2(Child Protection)
Florence Academy
London
10-2023
Bachelor of Arts - Bachelors Degree in Education, History.
Obafemi Awolowo University
Nigeria
11-2016
Some College (No Degree) - Safeguarding Children L1 & L2 (Child Protection)
Florence Academy
London
Some College (No Degree) - Manual Handling Training
Safeti
Ireland
Some College (No Degree) - Pathway to care Programme: Module A Adult Care
Florence Academy
London
Skills
Microsoft Office
Maintaining databases
Report Generation
Document Preparation
Scheduling appointments
Confidentiality
File Management
Administrative Support
Customer Service
Office Administration
Supply Ordering
Warehouse Organization
Material Handling
Warehouse Operations
Order Fulfillment
Order Preparation
Heavy Equipment Operation
Operations Support
Quality Control
Affiliations
Beekeeping, Urban Gardening, Ethical Fashion
Accomplishments
Salesperson of the Year 2022
Best Innovator For introducing a game-changing idea or product
Certification
Manual Handling Training Certificate
FlorenceAcademy Training Certificate
Languages
English
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Customer Service Representative
Jack and Jill
01.2024 - 04.2024
Volunteer Clerical Assistant
Breaffy Hotel Resorts
12.2023 - Current
Training Certificate - Safeguarding Children L1 & L2(Child Protection)
Florence Academy
Bachelor of Arts - Bachelors Degree in Education, History.
Obafemi Awolowo University
Some College (No Degree) - Safeguarding Children L1 & L2 (Child Protection)
Florence Academy
Some College (No Degree) - Manual Handling Training
Safeti
Some College (No Degree) - Pathway to care Programme: Module A Adult Care