VALARIE AYUKO

• I showcased exceptional leadership by driving purposeful and coordinated operational efficiency, which led to significant performance improvements within two years
• I played a pivotal role in spearheading the conception and execution of the acquisition of a new branch, ultimately enhancing the institution's productivity to expand scope of engagement.
• Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
• Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.

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• Established efficient scheduling systems that minimized wait times for patients while optimizing staff workload distribution.
• Created annual goals, objectives and budgets to reduce overall hospital operational costs
• Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
• Maintained high levels of patient confidentiality, ensuring a well maintained HMIS that adheres to HIPPA guidelines and staff members were well-trained in the proper handling of sensitive information.
• Compiled and analyzed accounting records and other data to determine required financial resources to implement new programs and services.
• Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
• Managed budgets and financial resources, ensuring optimal allocation of funds for necessary hospital operations.
• Spearheaded community outreach initiatives aimed at increasing public awareness of hospital services and promoting a positive image of the institution.
• Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
• Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
• Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
• Led efforts to obtain accreditation for the hospital by successfully meeting stringent quality standards set forth by accrediting organizations.
• Developed strong relationships with community partners to promote collaboration on health initiatives aimed at improving public health outcomes.
• Ensured compliance with county and ministry of health regulations by conducting thorough audits of hospital procedures and documentation.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated ministry of health regulations.

• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Successfully negotiated contract renewals with insurance companies ,suppliers so as to create increased revenue.

• Drove the institution to remarkable clinical achievements, realizing exceptional clinical outcomes, reversing the previous years' trend
• Proactively identified solutions to enhance the medical team's capabilities this is through implementing a unique patient care model involving daily family briefings and conference calls with specialists to streamline service delivery, resulting in an increased length of stay from 2 to 5 days
• Establishing a consistent and reliable pool of diverse consultants to ensure that the facility, despite being a level 4 provider, offers all specialized services, thus reducing the rate of referrals out
• Reducing the aging period of credit bills from 120 days to 60 days by cultivating good relationships with insurance companies and eliminating unnecessary rejections through streamlining the claims department
• Achieving a 59% budget and revenue growth with a forecasted steady trajectory this was accomplished through the introduction of new departments, hiring the right personnel, and ensuring quality, efficient, and effective patient care

• Reducing staff turnover rate by ensuring an open policy of communication and proper HR policies to enhance staff career growth and personal development
• Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
• Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
• Developed key performance indicators to monitor departmental progress and identify areas for improvement.

• Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
• Established effective communication channels between departments, fostering a collaborative work environment.
• Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
• Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.

• Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
• Coordinated multidisciplinary team meetings to discuss complex cases and devise individualized treatment plans for patients.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Implemented new policies and educated staff on changes.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Created work schedules for employees and oversaw functioning of billing department.

• Designed and introduced leadership development, coaching and team management model, at departmental level resulting in promotion of employees into increased levels of responsibility.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Spearheaded operational and clinical efficiency at various branches through ensuring prompt problem-solving, effective negotiation skills, and enhancement of efficient service delivery as per the company's stated goal objectives, thus achieving outstanding medical performance at different branch levels
• Implemented exceptional medical management programs to bolster our operations through our collaboration with FHI and Goldstar to establish fully operational comprehensive care clinics in two locations, Hurlingham and Rongai ensuring a steady and reliable supply of antiretroviral drugs for patients affected by HIV/AIDS, .
• Dedicated to fostering a positive organizational culture by conducting periodic reviews of the balanced scorecard with our team, all with the goal of identifying and improving areas of weakness to drive enhanced performance across our branches. Introduced and established a robust monthly chronic illness screening program.

• I was actively involved in the hospital's quality improvement process by actively participating in the COHSASA accreditation program to ensure that the institution met the quality assessment standards required by this international institution.
• We achieved significant improvement in medical and surgical outcomes by involving the right personnel and conducting monthly audits of medical outcomes, using the hospital's policies as a guideline for quality improvement

• Enhanced team collaboration by conducting regular meetings and promoting open communication among staff members. and improved patient care by coordinating clinical services and streamlining processes.
• Conducted thorough assessments of potential risks or barriers that could impact provision of effective clinical services, implementing appropriate mitigation strategies when needed and enforcing strict adherence to safety protocols and guidelines.

• Assisted with development of specialty-specific benchmarking metrics and put processes in place for collection, measurement, reporting and performance improvement of individual measures.
• Increased patient satisfaction by addressing concerns promptly and implementing improvements based on feedback.
• Streamlined workflow processes to enhance efficiency within the clinical services department. through collaborating with multidisciplinary teams to ensure integrated delivery of high-quality patient care.

• Served as a liaison between clinical service providers, administrative personnel, and medical professionals to ensure seamless communication across departments.
• Assisted with implementation of clinical and evidence-based content focusing on improvements in overall quality of care delivery and affected processes.
• Drafted polices governing clinical content development, usage and maintenance..
• Optimized resource allocation by analyzing department needs and adjusting staffing levels accordingly.
• Assisted in strategic planning initiatives aimed at enhancing overall hospital operations and improving service quality levels offered to patients.
• Monitored emerging trends within the healthcare industry, incorporating innovative solutions into clinical service offerings to maintain a competitive edge.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.