Vadym Stretovych
London,UK
Summary
Highly skilled professional with extensive expertise in technical support, project management, and client relationship management. Adept at managing high-stress environments while maintaining exceptional service desk performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Chief Security Officer
OZZY GROUP
Chernivtsi
02.2022 - 05.2024
- Development and implementation of security strategies for all restaurants
- Management of a team of security specialists
- Monitoring and assessing security risks in restaurants
- Creating and maintaining security policies and procedures
- Training restaurant staff on security issues
- Ensuring that restaurants are compliant with regulatory requirements
- Interacting with restaurant managers to improve security
- Responding to and investigating security incidents
- Conducting security audits and preparing reports
- Maintain physical security of restaurants, including video surveillance and access control
Assistant Chief Information Officer
OZZY GROUP
Chernivtsi
09.2019 - 02.2022
- Assist in the implementation and support of technology across all of company's restaurants
- Manage the IT infrastructure, including accounting and cash management systems
- Monitoring technology performance and ensuring its reliability and security
- Working with restaurant managers to understand their technology needs
- Organise staff training on the use of IT systems
- Implementing new technologies to improve restaurant operations
- Supporting the integration of new restaurants into the holding's overall IT system
IT Technician
OZZY GROUP
Chernivtsi
07.2017 - 09.2019
- Offering help and troubleshooting in issues such as hardware and/or software issues to customers
- The daily tasks include setting up and supporting computer hardware and software devices, and networks
- All virtual operations support and maintenance of operating systems or contained applications
- The identification and solving of problems relating to the infrastructure of IT
- Control the accounts of users and security through access control
- Carrying out of data and systems backups in the case of system malfunction
- Requiring and preserving the functionality of the local area networks (LANs) or other types of networks
- Recording of various processes and parameters, as well as instructions on how to use equipment
Education
Bachelor's degree - Computer Science
University of Central Lancashire
London, Greater London 09.2024 - Current
Bachelor's degree - Computer Science
Chernivtsi National University of Yuriy Fedkovych
09.2016 - 06.2021
Skills
- Proficient in MS Office
- Content management systems
- Mac OS
- Computer Hardware and Networking
- Technical Support
- Analytical and Critical Thinking
- Service Desk
- Leadership and Project Management
- Collaborative Team Player
- Nodejs Basics
- Help Desk
- System security
- High Stress Tolerance
- Self-motivated
- Adobe Creative Suite
- CRM software
- Critical thinking
- Python Basics
- Rapid Learning Capability
- Desktop Support
- Adaptability and Multitasking
- LAN
- Project Management
- Data protection understanding
- Report-writing
- Computer literacy
- Technical writing
- Strategic thinking
- Client Relationship Management
- Python libraries
- Experience in python
- Python for data analysis
- SQL and python programming
Languages
Ukrainian
Proficient (C2)
English
Upper intermediate
Russian
Proficient (C2)
Personal Information
- Total Experience: 7
- Industry: IT Operations & Helpdesk
- Willing To Relocate: Anywhere
Affiliations
- Gym
- Running
Timeline
Bachelor's degree - Computer Science
University of Central Lancashire
09.2024 - Current
Deputy Chief Security Officer
OZZY GROUP
02.2022 - 05.2024
Assistant Chief Information Officer
OZZY GROUP
09.2019 - 02.2022
IT Technician
OZZY GROUP
07.2017 - 09.2019
Bachelor's degree - Computer Science
Chernivtsi National University of Yuriy Fedkovych
09.2016 - 06.2021
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