Sai Sidhartha Reddy Vaddi
Dublin 24
Summary
Customer-focused and highly motivated professional with retail experience and a passion for delivering exceptional customer support. Experienced in managing high volumes of customer interactions across multiple channels, including WhatsApp, telephone, and email. Adept at handling complaints, providing solutions, and ensuring customer satisfaction. Strong administrative skills with proficiency in CRM systems (Salesforce), MS Office, and time management.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
D-Mart
Mumbai
04.2023 - 08.2024
- Handled incoming customer queries through calls, emails, and social media platforms, ensuring prompt and accurate resolution.
- Managed customer complaints and escalations, liaising with internal teams and third-party service agents.
- Maintained customer interaction records in CRM systems such as Salesforce, ensuring data accuracy and service improvements.
- Assisted customers with product inquiries, refunds, replacements, and troubleshooting issues in a professional and empathetic manner.
- Consistently met KPIs, including Average Handling Time (AHT) and Customer Satisfaction (CSAT).
Retail Sales Associate
Bluorng
Bangalore
12.2021 - 03.2023
- Provided frontline customer service, helping customers with inquiries, purchases, and complaints in a fast-paced retail environment.
- Managed cash registers and inventory, ensuring a smooth shopping experience.
- Collaborated with team members to enhance customer engagement and retention through personalized recommendations.
- Assisted in merchandising and promotional campaigns, improving store sales and customer interaction.
Education
Master of Science -
Maynooth University
IrelandBcom Honours -
Christ University
08.2021
Skills
- Customer Service & Support
- Complaint Resolution & Negotiation
- CRM Systems
- MS Office Suite
- Multitasking & Time Management
- Problem-Solving & Critical Thinking
Timeline
Customer Support Executive
D-Mart
04.2023 - 08.2024
Retail Sales Associate
Bluorng
12.2021 - 03.2023
Bcom Honours -
Christ University
Master of Science -
Maynooth University
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