UYEN LUONG

• Conducted regular staff appraisals for performance improvement opportunities identification,.
• Fostered strong relationships with key customers to boost loyalty and repeat business.
• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Hiring staff, daily management, purchasing and financial transactions.

• Maintained records of all QA tests with meticulous attention to detail.
• Worked closely with suppliers ensuring their understanding and compliance with our company's high-quality standards.
• Improved safety measures within the manufacturing plant by conducting regular risk assessments.
• Daily quality check of fruit and vegetables from stock.
• Positively release loose and packed products to Assembly prior to picking, ensuring finished products specification are accurate and correct (Quality and Label information).

• Packaging and labelling of fresh food products.
• Maintaining and ensuring the quality and standards of products in the organisation.
• Scanning and doing daily check and also do quality check on products on the shelves and the cold storage.
• Ensuring the proper storage and handling of the products.
• Effectively completing all activities as delegated by the Butcher Manager.
• Comply with all HACCP standards of operating.

• Giving advice to clients and go along with them during their diet plan. Actively engage with customers over the phone and make personalized.
• Assist and take the order from clients by phone, email, Facebook page. Answering nutrition-based mails and providing suggestions to best meal plan if required.
• Entering client’s information data and submit to The Head Office.
• Collaborate with consultant team to ensure all customers are welcomed and engaged.
• Establish and maintain customer relationships, provide quality follow up and ongoing support for customers.

• Maintained safe working environment through stringent adherence to safety protocols.
• Assembling pasta, sandwich, pizza products and parts.
• Following and checking production guidelines and specifications which is required by the company and retailer partner such as Tesco, Lidl, Aldi.
• Finalizing and packaging products for shipment.
• Monitoring the assembly line and removing faulty products.
• Maintain production standards and work towards improving productivity without compromising quality.
• Reporting any issues to the supervisor on duty.

• Supervised test procedures, guaranteed adherence to guidelines.
• Doing raw material intake checks are completed (such as temperature, quality, traceability, count, weight etc.)
• Checking out going orders – quality, count/weight, information on labels, confirming the product is as per agreed customer specification and packaging is as per customer requirement etc.
• Immediate notification of any non-conformance in quality, legality or hygiene to all relevant Managers and corrective actions
• Checking labelling on both inner and outer labels and make sure it corresponds with traceability
• Monitoring waste on production lines

Assist and guide staff with information and feedback on quality and hygiene.