Usman Hanif
Dublin,Ireland
Summary
Detail-oriented and results-driven individual with organisational and communication skills. Works well independently as well as within a team with a focused approach to achievie objectives. Taking every oppurtunity to learn and adept at fostering collaboration as a team player while maintaining self-motivation and dedication to delivering customer service excellence. Committed to leveraging expertise to drive impactful outcomes in dynamic environments.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Reservation Manager
Ashbourne House Hotel
Ashbourne, Co. Meath
2015.09 - Current
- Negotiated group bookings to ensure high revenue during off-peak seasons.
- Liaised with front office staff for seamless guest check-in and checkout process.
- Maintained up-to-date knowledge of rates, packages, discounts for accurate information dissemination to guests.
- Streamlined booking procedures, resulting in improved operational efficiency.
- Built strong relationships with recurring customers; fostered brand loyalty through exceptional service.
- Assisted guests in reservation processes, enhancing their overall experience.
- Managed reservation systems for efficient room allocation and maximised occupancy.
- Monitored room availability to optimise bookings and minimise overbooking situations.
- Provided excellent customer service whilst managing complex booking situations,.
Sales Associate / Merchandiser
TK Maxx
Dublin, Ireland
2007.08 - 2015.01
- Company Overview: TJX Groups, Dublin, Ireland
- Effectively working as part of a team to provide a high quality retail experience to all customers
- Adhered strictly to company policies and procedures ensuring compliance at all times.
- Handled cash transactions accurately to avoid discrepancies.
- Responsible for merchandising of products according to store plans; implementing new ideas and suggestions to maximise sales
- Accurately processing stock in the Distribution Centre/Store efficiently and effectively following all procedures
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Boosted brand awareness for raising sales performance.
- Facilitated smooth checkout process for enhanced customer satisfaction.
Education
Master of Business Administration - International Business
Irish American University
Dublin, Ireland 2011.09 - 2013.09
Certificate in Business Studies -
Eden College Dublin
Dublin. Ireland 2009.08 - 2011.08
Foundation - ACCA
BPP Professional Education
Dublin Ireland 2008.09 - 2009.09
Bachelars of Arts -
University of Punjab
Sargodha, Pakistan 2000.08 - 2002.08
Skills
- Attention to Detail
- Excellent Organisational & Communication Skills
- Results Driven
- Team Player
- Disciplined & Focused
- Customer service excellence
- Critical thinking capability
- Self-Motivated & Dedicated
- Microsoft Office
Languages
English
Fluent
Urdu
Native
Refferences
- Michelle Mckenna
Reception Manager
Ashbourne House Hotel
0872671262
- Russell Kerley
Ground Operations
Aer Lingus
0879296054
Timeline
Reservation Manager
Ashbourne House Hotel
2015.09 - Current
Master of Business Administration - International Business
Irish American University
2011.09 - 2013.09
Certificate in Business Studies -
Eden College Dublin
2009.08 - 2011.08
Foundation - ACCA
BPP Professional Education
2008.09 - 2009.09
Sales Associate / Merchandiser
TK Maxx
2007.08 - 2015.01
Bachelars of Arts -
University of Punjab
2000.08 - 2002.08