Urara Matsumoto
1 Richmond Parade, Dublin 1, Dublin
Summary
Over one and a half years of experience working in the food and beverage industry. Experienced in making drinks, product displays, and cash registers. Excellent communication skills in oral and written Japanese and English. The CEFR level is B2.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and System Engineer
COMTURE, Inc.
Tokyo
04.2022 - 12.2024
- Responsible for sales of cloud products in the Cloud Service Department.
- Create press releases for the events.
- Responsible for implementing and testing ServiceNow products.
Sales Assistant
AKOMEYA TOKYO, Inc.
Saitama
06.2020 - 02.2022
- Responsible for product display, cash register, and gift wrapping.
- Placed product reviews, which led to an increase in monthly product sales.
Sales Assistant
BOULANGERIE BURDIGALA
Saitama
11.2018 - 06.2020
- Responsible for making drinks, product displays, and cash registers.
- Remember all the products, and serve guests a variety of drinks and dishes.
Education
Bachelor of Arts - Faculty of Liberal Arts, Studied European culture
Saitama University
Saitama, Japan03-2022
Skills
- Customer service
- Communication skills
- Restaurant experience
- Cashiering
- POS system operation experience
- ServiceNow experience
Certification
- TOEIC 730: December 2024
Languages
Japanese
First Language
English
Upper Intermediate (B2)
B2
Personal Profile
The most important thing in customer service is to gain trust. While I worked as a shop assistant for 4 years, I learned job descriptions quickly and made proactive proposals in line with customer requests. That is how I gained trust both from the customers and my levels of confidence increased considerably. I provided high quality performance with attentive customer service.
References
References available upon request.
Timeline
Sales and System Engineer
COMTURE, Inc.
04.2022 - 12.2024
Sales Assistant
AKOMEYA TOKYO, Inc.
06.2020 - 02.2022
Sales Assistant
BOULANGERIE BURDIGALA
11.2018 - 06.2020
Bachelor of Arts - Faculty of Liberal Arts, Studied European culture
Saitama University
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