Una Mullins
Mayo
Summary
Flexible and organized professional with years of experience facilitating busy hotel environment operations. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manger
Westport Hotel Group LuSeas Restaurant
Westport
10.2024 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Updated computer systems with new pricing and daily food specials.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Owner
Rock and Rosa
Altea, Alicante
03.2024 - 11.2024
- Ensured compliance with local health codes and safety regulations.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
Owner
Gorilla Bakes
Wokingham
02.2021 - 02.2024
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Identified new opportunities for growth, expansion, and diversification.
- Utilized Twitter ,Instagram and Facebook to promote products, services and content.
Assistant Manager
Mitchell and Butlers
Wokingham
11.2019 - 01.2022
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
Food and Beverage Manager / Duty Manger
Westport Hotel Group Castlecourt Hotel
Westport
06.2016 - 10.2018
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or turning tables.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted guests at check-in, providing information on various services within hotel.
- Developed and implemented hotel policies and procedures.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Assisted couples with selecting venues that best fit their needs and budgets.
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
Education
Leaving Cert -
Mount Saint Micheals
ClaremorrisSkills
- Recruitment
- Menu development
- Kitchen oversight
- Restaurant operations management
- Employee schedule management
- Table management
Certification
- Fire Safety 2025
- First Aid 2024
- Level 2 Food Safety
- Personal Licence Holder UK
Timeline
Restaurant Manger
Westport Hotel Group LuSeas Restaurant
10.2024 - Current
Owner
Rock and Rosa
03.2024 - 11.2024
Owner
Gorilla Bakes
02.2021 - 02.2024
Assistant Manager
Mitchell and Butlers
11.2019 - 01.2022
Food and Beverage Manager / Duty Manger
Westport Hotel Group Castlecourt Hotel
06.2016 - 10.2018
Leaving Cert -
Mount Saint Micheals
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