Una Maguire

• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Calculated premiums and established payment methods.
• Provided quotes and promoted products for building, contents and vehicle insurance.
• Obtained underwriting approval by completing application for coverage.
• Finalized sales and collected necessary deposits.
• Collected premiums on or before effective date of coverage.

● Handled problematic customers and clients to assist employees and maintain excellent customer service.

● Assisted in recruiting, hiring and training of team members..

● Scheduled employees for shifts, taking into account customer traffic and employee strengths.

● Trained new employees on proper protocols and customer service standards.

● Reported issues to higher management with great detail.

● Led and directed team members on effective methods, operations, and procedures.

● Maintained facility and grounds to present positive image.

● Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant operational.

● Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

● Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

● Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

● Tracked daily sales transactions and invoices for accurate and updated financial reporting.

● Reconciled cash and credit card transactions to maintain accurate records.

● Correctly calculated inventory and ordered appropriate supplies.

● Train new staff on floor procedures, safety policies and customer service.

● Responsible for leading servers on shift.

● Communicating and coordinating with DoorDash food delivery service to ensure all orders are correct and prepared promptly.

● Cash out duties, deposits, documenting daily reports.

● Key holder duties.

● Catering large outdoor events/ setup, food service and take down.

● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

● Evaluated customer needs and feedback to drive product and service improvements.

● Handled customer complaints, resolved issues.

● Checking daily information for the events, to ensure the setup and food corresponds to the room and event delegated to it and is prepared in time.

● Liaising with event coordinators and building management.

● Checking all deliveries are correct for the appropriate events
throughout the day.

● Coordinating and delegating duties to staff to ensure Lazy Gourmet's high level of service standard is maintained throughout all events.

● Table set up, take down and coordinating with building maintenance to ensure events are set up according to the desired floor plan.

● Assisting the manager in the day to day running of the club.

● Reception duties, fielding customer concerns, inquiries and event planning.

● Registration of new members, inputting personal information onto required systems.

● Responsible for administrative duties, ensuring all necessary paperwork was completed on time.

● Team work, within club house including bar/restaurant.

● Key holder duties.