UMESH KHURANA
DUBLIN
Summary
Technically adept IT Support Analyst with over 3 years of experience providing technical support and solutions across diverse IT environments. Skilled in managing and troubleshooting Microsoft Office, Windows OS, Active Directory, Microsoft Azure, Citrix, and VPNs, with a strong ability to resolve hardware and software issues efficiently. Holds an MSc in Cybersecurity, bringing a solid foundation in security principles to ensure robust and secure IT operations. Demonstrated expertise in delivering high-quality support and optimizing system performance to enhance business continuity and user satisfaction. Seeking to leverage my technical expertise and problem-solving skills in IT Support Analyst role, where can I contribute to efficient IT operations and drive user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Support Analyst
McCann Fitzgerald LLP
Dublin
05.2022 - Current
- Installed and configured computer hardware, operating systems, and applications for company use.
- Supporting 600+ users via phone, email, online, and desk-side assistance.
- Troubleshooting software, hardware, printing, and other issues.
- Creating and managing all working environments, such as Active Directory, Exchange, Mitel, and Citrix.
- Providing support in rolling out new laptop and PC deployments, installing antivirus, and encrypting all machines.
- Setting up employees with mobile devices within AirWatch, pushing out and configuring applications.
- Provided top-tier assistance for email and data security, ensuring utmost protection.
IT Service Desk Analyst
Eir Evo
Dublin
01.2022 - 05.2022
- Installed, administered, and troubleshooted network security solutions.
- Updated software with the latest security patches and ensured proper defenses were in place for each network resource.
- Conducted vulnerability and penetration tests, identified and defended against threats, and developed disaster recovery plans.
- Monitored network traffic for suspicious behavior.
- Created network policies and authorization roles, defended against unauthorized access, modifications, and destruction.
- Consulted with staff, managers, and executives on best security practices and provided technical advice.
IT System Administrator
Webmyne System Private Limited
Vadodara
06.2019 - 09.2020
- Installing, administering, and troubleshooting network security solutions.
- Updating software with the latest security patches and ensuring the proper defenses are present for each network resource.
- Performing vulnerability and penetration tests, identifying and defending against threats, and developing disaster recovery plans.
- Configuring security systems, analyzing security requirements, and recommending improvements.
- Monitoring network traffic for suspicious behavior.
- Creating network policies and authorization roles, and defending against unauthorized access, modifications, and destruction.
- Consulting with staff, managers, and executives about the best security practices and providing technical advice.
Education
Master of Science - Cybersecurity
National College of Ireland
Dublin,Ireland2022
Bachelor of Science - Information Technology
K J Institute of Engineering & Technology
Vadodara, India2019
Skills
- Active Directory
- Microsoft Office 365
- Microsoft Azure
- Firewall Administration
- Software installation
- TCP/IP connection
- Troubleshooting
- VPN implementation
- Intune
- Communication
- Microsoft Defender
- Citrix
- Hardware Configuration
- Windows/Linux OS
Affiliations
- Reading technical vlogs
- Cricket
- Music
- AI tools
Accomplishments
- April 2022 – Present Day|Leinster Province cricketer| Dublin, Ireland
- Dec 2014 - Aug 2016 |State-level cricketer| India
- March 4, 2017|Participated in a national-level seminar on cybersecurity| India
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
IT Support Analyst
McCann Fitzgerald LLP
05.2022 - Current
IT Service Desk Analyst
Eir Evo
01.2022 - 05.2022
IT System Administrator
Webmyne System Private Limited
06.2019 - 09.2020
Master of Science - Cybersecurity
National College of Ireland
Bachelor of Science - Information Technology
K J Institute of Engineering & Technology
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