UMARUL MUKTHAR NAUSHAD
Dublin
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Senior Airport Service Agent
Qeshm Airlines
Dubai, United Arab Emirates
12.2018 - 02.2024
- Reviews and acts on behalf of airport management on operational problems involving airport safety, security, federal certification and related matters as they impact the airlines, tenants, passengers and general public
- Resolves operational problems by ordering actions or notifying appropriate airport, airline or security personnel, review reports of problems or incident and recommends and implement appropriate remedy by not compromising quality, respect, caring and compassion
- Flexible, reliable and detail oriented job
- Handled customer complaints in a professional manner and resolved issues quickly.
- Monitored the boarding of aircrafts and ensured all safety regulations were met.
- Maintained up-to-date knowledge of airline policies and procedures related to customer service.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Coached staff on strategies to enhance performance and improve customer relations.
Voice Process Executive/Tech Support (Remote)
Speridian Technologies
Thiruvananthapuram, India
08.2021 - 08.2022
- Assisting Insurance Agents by troubleshooting their systems and routers &
- Proactively solving the issues
- Insurance validation and management of schedule, call handling which involves remote system access and trouble shooting
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Airport Customer Service Agent
Air India SATS
Thiruvananthapuram, India
12.2016 - 10.2018
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Performed daily opening and closing procedures in accordance with company standards.
- Resolved conflicts between passengers using effective interpersonal skills.
- Assisted disabled passengers with special needs throughout their travels.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Higher Diploma - Airport Operations
Kerala Institute of Travel And Studies
India01-2017
BBA - Airline and Airport Management
Alagappa University
India08-2016
Some College (No Degree) - Multimedia
G-Tech Computer Education
IndiaSkills
- Customer Service
- Check-in Crew
- Staff Rostering
- Document Control
- Security Compliance
- Team Collaboration
- Analytical Skills
- Active Listening
- Staff Training and Development
- Airport Security Protocols
- Emergency Response
- Baggage Allowance
- Operational Procedures
- Passenger Queries
- Communication Skills
- Leadership Skills
- Training leadership
References
Ms.Mehrnoosh Ghobadhi,
Qeshm Airlines Area Manager,
dxbkkqb@qeshmairlines.com
Timeline
Voice Process Executive/Tech Support (Remote)
Speridian Technologies
08.2021 - 08.2022
Senior Airport Service Agent
Qeshm Airlines
12.2018 - 02.2024
Airport Customer Service Agent
Air India SATS
12.2016 - 10.2018
Higher Diploma - Airport Operations
Kerala Institute of Travel And Studies
BBA - Airline and Airport Management
Alagappa University
Some College (No Degree) - Multimedia
G-Tech Computer Education
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