Ujwala G
Summary
Experienced customer support professional with a strong background in service management, customer relations, and technical support. Skilled in handling multi-channel support and collaborating with internal teams to drive customer satisfaction. Proven ability to gather valuable customer feedback, enhance service quality, and contribute to product development. Excellent communication skills and a track record of thriving in fast-paced environments to ensure high levels of customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Executive
Easyship Fulfillment Services Limited
04.2024 - Current
- Serve as the first point of contact for Easyship customers across Live Chat, Telephony, Email, and Social Media.
- Work closely with couriers and third-party partners to enhance customer experience.
- Gather and analyze customer feedback to improve service and product offerings.
- Build and maintain long-term customer relationships while ensuring high feedback scores.
- Collaborate with internal teams on sales, marketing, product, and partner expansion initiatives.
Support Analyst
Oracle Cerner
07.2023 - 03.2024
- Provided technical support for patient portals, assisting with account creation and troubleshooting issues.
- Responded to customer inquiries via phone, email, and chat.
- Resolved customer issues promptly and effectively.
- Maintained and updated customer records while monitoring feedback.
Customer Support Associate
Teleperformance
08.2022 - 06.2023
- Provided customer support for Amazon's North America process, addressing diverse retail inquiries.
- Resolved customer complaints and disputes efficiently.
- Followed up with customers to ensure service satisfaction.
- Developed and implemented customer service policies to enhance support quality.
Accounts Executive and Customer Support Executive
Mibook - Gogreen India Ventures Pvt Ltd
12.2020 - 01.2022
- Managed GST, MSME, and company registrations while providing financial and customer support.
- Assisted clients with inquiries and ensured high-quality service delivery.
Education
Bachelor of Commerce (B.Com) - Accounting and finance
MES Degree College of arts commerce and science
Bangalore, Karnataka11.2020
Pre-University Course - EBAS
Alva's PU College
Bangalore, Karnataka04.2017
SSLC - Karnataka Secondary Education Examination Board
Vijaya Bharathi Vidyalaya High School
05.2015
Skills
- Client Service Excellence
- Cross-Platform Communication
- Data-Driven Insights
- Team Collaboration
Language Proficiency
- English
- Kannada
Certification
- NCC - Republic Day Training Camp (2016)
- NCC - Annual Training Camp (2016)
- NCC - Contingent Drill Competition (2016)
- 6th SOF International English Olympiad
Interests
- Traveling
- Volunteering
- Cooking
- Music
Timeline
Customer Experience Executive
Easyship Fulfillment Services Limited
04.2024 - Current
Support Analyst
Oracle Cerner
07.2023 - 03.2024
Customer Support Associate
Teleperformance
08.2022 - 06.2023
Accounts Executive and Customer Support Executive
Mibook - Gogreen India Ventures Pvt Ltd
12.2020 - 01.2022
Pre-University Course - EBAS
Alva's PU College
Bachelor of Commerce (B.Com) - Accounting and finance
MES Degree College of arts commerce and science
SSLC - Karnataka Secondary Education Examination Board
Vijaya Bharathi Vidyalaya High School
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