UGO ELVIS NWAGBOH
Dublin
Summary
Result-driven, analytical and motivated operations administrator offering a background in business and management eager to bring my extensive experience to an innovative and dynamic organization.
Offering excellent communication skills, proficiency in various IT tools and proven to collaborate cross-functionally across teams to tackle business challenges. I am committed to continuous improvement and development of my skills contributing towards the success and goals of the organization.
Overview
7
7
years of professional experience
Work History
Operations Performance Executive
FREE NOW
Dublin
2022.01 - Current
- Proactive Monitoring/reporting of app issues using JIRA until resolution
- Work collaboratively with the driver service team to onboard and train new drivers on app features on a daily basis.
- Organized and supervised physical wheelchair training for Drivers.
- Provide daily operational adhoc support to senior managers and other members of the team
- Responsible for reducing excessive driver cancellations on a weekly basis by analyzing and monitoring driver performance, targeting underperforming drivers through campaigns and disciplinary actions to improve overall passenger experience
- Compliance checks on all users of the platform
- Driver support daily by responding to queries through Zendesk
Operations Administrator (Sales)
FEMA PHARMACEUTICALS
Abuja
2019.05 - 2020.08
- Acted as point for all operational related processes and directed business operations across the organization
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Executed and managed marketing promotions to enhance store profits and drive customer engagement.
- Managed customer inquiries ensuring they are responded to in a timely fashion.
- Managed day-to-day adhoc duties within the team.
- Enhanced sales productivity by simplifying processes and evaluating new tools (Atrex) to foster team efficiency.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
Operations Administrator
TERTIARY EDUCATION TRUST FUND
2016.11 - 2017.11
- Acted as a primary point of contact to over 40 people a day, addressing inquiries and resolving complaints
- Worked as part of the team that ensured the effective and efficient distribution and allocation of the special intervention fund grants I.e., ensured proper documentation and distribution of the SIF letters
- Assisted in the compilation of the monthly revenue generated from the FIRS (Federal Inland Revenue service) tax collection agency for data entry and analysis
- Provided ongoing administrative support to senior executives, driving organizational success through management of daily operations and projects
- Responsible for the maintenance of office inventories and coordination of other Adhoc tasks as instructed by the Director
- Used my own initiative to support various projects in my department, while managing my own workload ensuring it was completed to the highest standard.
Education
Master of Business Administration (MBA) -
Dublin business School
Bachelor of Science (BSc) - Economics
Babcock University
Skills
- Customer Service
- Data analytics and visualization (Google sheets, Excel, Tableau)
- Reporting/Presentation
- Zendesk CRM tool
- Staff Support
- JIRA
- Oral/Written Communication
- Collaborative Teamwork/Support
- Detail-Oriented
- Microsoft office (Word, Powerpoint, Excel)
Timeline
Operations Performance Executive
FREE NOW
2022.01 - Current
Operations Administrator (Sales)
FEMA PHARMACEUTICALS
2019.05 - 2020.08
Operations Administrator
TERTIARY EDUCATION TRUST FUND
2016.11 - 2017.11
Master of Business Administration (MBA) -
Dublin business School
Bachelor of Science (BSc) - Economics
Babcock University
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