Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Ugne Michailova

Summary

An enthusiastic and highly motivated person, constantly reaching to grow, face challenges and new opportunities.

Experienced in leading teams and coordinating operations in high-paced environments. Ability to streamline processes and increase productivity through strategic planning and diligent supervision. Skilled in conflict resolution, time management, and staff training for improved team performance. Bold and friendly personality, always bringing a positive attitude and passion to my work.

Overview

7
7
years of professional experience

Work history

Shift Supervisor

Starbucks
Shannon, Clare
11.2019 - Current
  • Positively reinforced successful shift performance, providing clear, specific, timely and respectful coaching to all shift staff to achieve individual growth and sales production targets.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained tidy, spotless working areas to create positive, productive environments with minimal risk.
  • Provided personalised, knowledgeable services to drive customer satisfaction, increasing account retention against targets.
  • Identified operational problems and proposed solutions to management, improving service efficiency.

Senior barista

Ballyseedy Cafe Raheen
Limerick
10.2018 - 11.2019
  • Prepared and served hot and cold beverages such as coffee, espresso drinks and teas.
  • Greeted guests with pleasant smile and friendly customer service. Assisted with guest inquiries, take-away orders and cafe cleanliness.
  • Worked together as a team with other staff members to ensure the delivery of high-quality service.
  • Operated a cash register for cash and credit card transactions.
  • Designed menus with daily offerings and specials, using personalized artistic touches.
  • I was a successful administrator of Ballyseedy social media accounts.
  • Maintained clean and organised work space, enabling co-workers to locate resources and product.
  • Ordered, received and stocked supplies and products for the barista station.
  • Followed all health and safety policies when handling food and hot drinks to uphold proper standards.

Restaurant Hostess

Chival Restaurant - La Ville Hotel & Suites City Walk
Dubai, United Arab Emirates
06.2018 - 09.2018
  • Greeted and welcomed all hotel guests with a smile, escorting to their table.
  • Processed telephone and walk-in reservations.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Assisted with guest inquiries, take-away orders and restaurant cleanliness.
  • Assisted in cashiering during busy hours.
  • Arranged place settings and organised seating according to type of event, for groups with special needs and service standards.
  • Delivered quality service by providing a warm and welcoming environment.
  • Resolved guest complaints quickly and efficiently.
  • Assisted colleagues whenever possible.

Bartender

Fox & Friends Irish Bar
Rennes, France
01.2018 - 02.2018
  • Stocked bar with beverages and related supplies
  • Relayed orders to bar and kitchen quickly and accurately.
  • Spoke with customers to ensure satisfaction with food and service.
  • Cut, sliced and peeled perishable garnishes and fruits for beverages.
  • Verified that all customers received receipts for their purchases. ·
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Actively pursued personal learning and development opportunities.
  • Had a brilliant opportunity to learn and experience the French language.

Barista

Costa Coffee Ireland
Limerick
12.2017 - 12.2018
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Used time efficiently when not serving customers, including wiping the counters, cleaning the coffee machine and sweeping the floor.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Prepared drinks to the highest standard while providing guests with a good customer service.
  • Displayed enthusiasm and knowledge about the cafe's menu and products.
  • Collaborated with the Costa team to ensure the delivery of efficient, high-quality service.
  • Operated a cash register for cash and credit card transactions.
  • Actively pursued personal learning and development opportunities

Education

Certificate of Higher Education - Travel & Tourism Services

Limerick College of Further Education
Limerick
09.2019

Leaving Certificate -

St. Mary's Secondary School
Nenagh, County Tipperary
06.2018

Skills

  • Bilingual
  • Target-Driven
  • Team Leading
  • Creativity
  • Advanced multitasking
  • Ability To Work Under Pressure
  • Punctuality
  • Customer Service Skills
  • Up-selling Techniques
  • Training & Development
  • Staff Scheduling & Staff Supervision
  • Computer Skills
  • Cash Management
  • Stock Management
  • First Aid Certified
  • Full drivers licence

Interests

I enjoy travelling and exploring different places, religions and cultures. I especially enjoy developing my knowledge in new languages and communicating with different types of people. I like to spend time actively outdoors, also having a true passion coffee.

Timeline

Shift Supervisor

Starbucks
11.2019 - Current

Senior barista

Ballyseedy Cafe Raheen
10.2018 - 11.2019

Restaurant Hostess

Chival Restaurant - La Ville Hotel & Suites City Walk
06.2018 - 09.2018

Bartender

Fox & Friends Irish Bar
01.2018 - 02.2018

Barista

Costa Coffee Ireland
12.2017 - 12.2018

Certificate of Higher Education - Travel & Tourism Services

Limerick College of Further Education

Leaving Certificate -

St. Mary's Secondary School

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Ugne Michailova