Tutkucan Gizli
Dublin Ireland
Summary
- Stamp 4 Visa - Permanent Residency in Ireland.
Result-oriented professional with international experience in operations and customer relations. Focused on improving customer experiences and supporting business processes, capable of working effectively in multicultural environments and leveraging strong communication and analytical skills.
Overview
6
6
years of professional experience
Work History
Self Employer
Amazon FBA Seller
02.2024 - Current
- Managed product research, sourcing, and international sales across the US, Australia, and Canada markets.
- Conducted profit and loss analysis, optimized costs, and coordinated customs and logistics operations.
- Ensured customer satisfaction and on-time delivery through the use of Amazon FBA services.
Client Relations & Operations Coordinator
Miona Limited
Dublin, Ireland
01.2024 - 07.2025
- Oversaw daily guest-facing operations, ensuring a high-quality customer experience that promotes loyalty and repeat business.
- Coordinated inventory and supplier management, optimizing costs, and supporting sales processes.
- Trained and supervised staff to maintain service standards and enhance team performance.
- Ensured operational processes ran smoothly and safely by complying with health and safety standards.
- Facilitated initiatives to enhance client satisfaction through feedback collection and analysis.
Volunteering Leader
Youth Station
Dublin, Ireland
10.2019 - 11.2021
- Led integration projects between Irish and Turkish communities.
- Developed a leadership-focused program for the Turkish diaspora.
- Promoted intercultural dialogue, and provided mentorship.
Operation Social Media Specialist
BtcTurk
Istanbul, Turkey
07.2019 - 09.2019
- Analysed customer complaints and requests received through social media, ensuring timely solutions.
- Researched and promoted new cryptocurrencies for listing within the system.
- Closely followed blockchain technology to contribute to system.
- Conducted fraud investigations and analysed suspicious activities to improve security processes.
Education
Bachelor of Business Administration International
Çanakkale 18 Mart University
TurkeyLanguage Course
Twin English Centre
DublinLanguage Course
Berlitz
DublinSkills
- Fraud Process
- Project Management
- Operational Coordination
- Customer Satisfaction management
- Client Feedback Analysis
- Multicultural Environment
- Adaptability
- Problem Solving & Decision Making
- Microsoft Office Suite
- Zendesk
- Fraud Process
- Project Management
Timeline
Self Employer
Amazon FBA Seller
02.2024 - Current
Client Relations & Operations Coordinator
Miona Limited
01.2024 - 07.2025
Volunteering Leader
Youth Station
10.2019 - 11.2021
Operation Social Media Specialist
BtcTurk
07.2019 - 09.2019
Bachelor of Business Administration International
Çanakkale 18 Mart University
Language Course
Twin English Centre
Language Course
Berlitz
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