Accomplished professional with expertise in Microsoft Office Suite, Zendesk, SAP, and fraud process. Demonstrated proficiency in enhancing customer experience and managing projects effectively. Adept at utilising technical skills to streamline operations and drive efficiency. Committed to leveraging extensive knowledge to achieve organisational goals and deliver exceptional results.
Managing product research, sourcing and international sales in the US, Australia and Canada Markets.
Performing profit-loss analysis, cost optimisation and coordinating customs and logistics processes.
Ensuring customers satisfaction and on-time delivery through Amazon FBI services.
Managed daily breakfast service operations.
Food sourcing and inventory control.
Trained staff and improved customers service.
Ensured compliance with health and safety standards.
Led integration projects between Irish and Turkish communities.
Developed a leadership-focused programme for the Turkish diaspora.
Promoted intercultural dialogue and provided mentorship.
Analysed customers complaints and requests received through social media.
Researched new cryptocurrencies to be listed on the system and managed their promotion.
Closely followed blockchain technology to contribute to system.
Conducted fraud investigation and analysed suspicious activities.
Supplier Management
Material and Service Procurement
Contract and Price
Issuing Invoices
Involved in operational risk management, supply chain, procurement and planning.
Microsoft Office Suite
Zendesk
SQL
SAP
Fraud Process
Customer Experience
Project Management