Tumelo Kalake
EMT-B & CALL CENTRE AGENT
Sligo
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Emergency Dispatcher
Third Responsive Care
06.2022 - 11.2023
- Receive emergency and non emergency calls and record significant information.
- Addressing problems by relaying information or providing solutions
- Enter data in the computer system and maintain logs and records of calls ,activities and other information
- Ensure call sheet and patient report forms are up to date.
- Created electronic medical records for all cases, performing routine chart audits and reviewing them.
- Improved response times by prioritizing and efficiently managing emergency calls
- Developed strong relationships with local hospitals, resulting in seamless coordination during medical emergencies
- Reduced miscommunication among team members by implementing standardized terminology within the dispatch center
- Implemented caller follow-up program that provided additional support after initial incident resolution, ensuring ongoing care and assistance
Emergency Medical Technician Basic
Third Responsive Care
06.2022 - 11.2023
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
- Provided basic life support interventions, such as airway management and oxygen administration, contributing to improved patient outcomes during emergency situations.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
- Utilized standard precautions when dealing with potentially infectious materials or hazardous substances, promoting a safe working environment for all personnel involved in emergency situations.
- Prepared patients for transport by securing them appropriately using stretchers or other immobilization devices when necessary.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Collaborated with emergency response teams to ensure seamless coordination and rapid transport of patients to appropriate medical facilities
Education
Certificate in EMT-B
OSH-Med International
Windhoek , Namibia 04.2001 -
Certificate in Emergency Medical Technology
Boitekanelo College
Gaborone , Botswana 04.2001 -
General Certificate Of Secondary Education
Seepapitso Senior Secondary School
Kanye ,Botswana 04.2001 -
Junior High Education
Ntebogang JSS
Kanye, Botswana 04.2001 -
Skills
Information documentation
Public Safety
Customer Service
Employee Supervision
Communication Skills
Emergency Procedures
Quick Response Time
Memory retention
EMS Dispatch
Works Well Under Pressure
Computer-aided dispatching
Information Gathering and Relay
Timeline
Emergency Dispatcher
Third Responsive Care
06.2022 - 11.2023
Emergency Medical Technician Basic
Third Responsive Care
06.2022 - 11.2023
Certificate in EMT-B
OSH-Med International
04.2001 -
Certificate in Emergency Medical Technology
Boitekanelo College
04.2001 -
General Certificate Of Secondary Education
Seepapitso Senior Secondary School
04.2001 -
Junior High Education
Ntebogang JSS
04.2001 -