Tudor Lucas Butean

Work placement position as part of NFQ level 8 Enterprise Computing course. Six months full-time in-office role which required:

• Technical proficiency - Troubleshooting hardware & software issues, installing, configuring, and maintaining desktop systems. Familiarity with Windows, macOS and Linux. Knowledge of computer hardware components and peripherals.
• Software Applications - Basic understanding of network concepts. Troubleshooting network connectivity/VPN connections.
• Communication Skills - Strong interpersonal skills are needed. Ability to communicate technical information to non-technical users. Patience and empathy when dealing with end-users’ technical issues.
• Problem-solving - Ability to diagnose issues on the spot & resourcefulness in finding solutions to complex issues.
• Team Collaboration - Ability to work effectively in a team environment, willingness to learn from peers, and provide assistance when needed.
• Professionalism - Punctuality and reliability to be of assistance whenever needed. Upholding confidentiality and integrity when handling sensitive information and most importantly, maintaining professionalism and courteous demeanor at all times.
• Time Management - Ability to effectively manage time and prioritize tasks in a fast-paced environment. Skilled in assessing the urgency of support requests to ensure critical issues are addressed promptly while balancing multiple support tickets and maintaining productivity.

Part-time customer service role with proficiency in:

• Customer Service – Friendly, welcoming, and professional service, ensuring a positive experience.
• Communication Skills - Clear communication skills to interact with customers, colleagues, and management.
• Upselling - Capable of suggesting additional items or replacements for unavailable items.
• Administration - Checking stock level & call handling, organising money envelopes & setting up cash register.
• Cash Handling - Proficiency in handling cash transactions, operating the cash register or POS system accurately
• Time management - Ability to prioritise tasks efficiently, especially during busy periods.
• Key Holder - Trusted key holder. Regularly opened and closed shop.
• Cleanliness & Hygiene - Commitment to maintaining a clean and sanitary work environment, including food preparation areas and serving counters.
• Dependability - Reliability in showing up for shifts on time and fulfilling job responsibilities consistently.