tuana yildirim
Dublin,Leinster
Summary
motivated service worker with social skills, communication skills, and customer service background. Get along well with customers. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs. Service-oriented with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Overview
3
3
years of professional experience
53
53
years of post-secondary education
Work history
Barista
404 cafe
turkey, antalya
2022.01 - 2022.05
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
receptions
akra barut hotel
turkey, antalya
2022.02 - 2023.04
- Managed external queries, engaging with clients face-to-face, by phone and through email.
- Directed high-volume inbound and outbound calls by using switchboard with precision.
- Represented front of house services, maintaining polished, professional appearance to uphold company image.
- Improved booking system by reducing customer wait times and eliminating appointment errors.
Sales Assistant
lc waikiki
turkey, antalya
2021.02 - 2021.11
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored and reported suspicious activity to security officer to avoid theft.
Waiter
bigchefs
turkey, antalya
2020.04 - 2020.12
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Practiced healthy and safety measures to comply with regulations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
high school - high school prerequisites
bahcesehir
turkey 09/2018 - 06/2022
Language School - English
Griffith Colleg
dublin 12/2022 - Current
Skills
- Face-to-face selling
- Excellent timekeeping
- Coffee brewing
- Ordering procedures
- Quick learner
- Teamwork and collaboration
- New staff training
Languages
Turkish
Proficient (C2)
English
Upper intermediate (B2)
German
Beginner
Timeline
receptions
akra barut hotel
2022.02 - 2023.04
Barista
404 cafe
2022.01 - 2022.05
Sales Assistant
lc waikiki
2021.02 - 2021.11
Waiter
bigchefs
2020.04 - 2020.12
high school - high school prerequisites
bahcesehir
09/2018 - 06/2022
Language School - English
Griffith Colleg
12/2022 - Current