Trishanka Saikia
Dublin
Summary
A technical evangelist with background in AI/ML and DevOps, providing consultative architectural and operational guidance to Enterprise Customers in AWS.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
AWS Senior Technical Account Manager
Amazon Web Services
9 2020 - Current
- Develop relationships with key business and IT stakeholders and driving their top business goals and priorities
- Identifying, scoping, planning, organizing, managing, and executing complex projects across multiple cross- functional organizations around AI/ML , DevOps, Cost Optimization.
- Evangelizing AWS services like DevOps Guru, Amazon Q, Amazon SageMaker on global platforms via blogposts, AWS Summits, Workshops etc
- Act as voice of Customer by Leading stakeholder meetings, influence/negotiate as appropriate in the decision making process to drive business and remove blockers with help of Engineering and other internal teams
- Collaborating with Developer Advocates to create content for AWS AI/ML services
- Work with product team to develop innovative solutions to complex technical challenges.
- Knowledge sharing via publishing blog posts, How to Articles, creating internal trainings and brown bag sessions
- Contribute to Public speaking events on behalf of AWS.
Cloud Support DevOps Engineer II
AWS
06.2018 - 08.2020
- Empowering AWS customers who use AWS deployment management services such as: ECS (docker), Elastic
- Beanstalk, CloudFormation, CodeDeploy, CodePipeline, CodeBuild, CodeCommit, AWS Batch, EC2, ELB/ALB,
- Route53, VPC
- Serving as a hands-on subject matter expert(SME) for CodeDeploy which entails working on TAM escalated cases, high severity cases, mentoring upcoming SMEs, conducting SME boards and writing/reviewing Tech articles
- Writing Public Articles to share AWS knowledge with Customers
- Work closely with Internal Service team to identify flaws/bugs with the services and propose Action Plan to address the gaps
- Provide daily monitoring, management, troubleshooting and issue resolution to systems and services hosted on cloud resources
- Manage and support full application stacks from the OS through custom applications using Amazon cloud based computing environments
- Technical recruiter and technical trainer at AWS.
Windows Cloud Support Associate
05.2017 - 05.2018
- Work and troubleshoot on various AWS compute services like EC2 Windows, Workspaces, Directory Services (Active Directory)
- Writing Public Articles to share AWS knowledge with Customers
- Collaborate on a number of cross-profile services like Lambda, S3, VPC, API gateway, , Cloudwatch, SNS,
- CloudFront, ELB, VPN,RouteR3, AutoScaling, SES, IAM, KMS, Config and Secrets Manager
- Technical recruiter and technical trainer at AWS.
Citrix Support Engineer
Citrix
07.2015 - 05.2017
- Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance as fellas troubleshooting network related issues through wireshark and network monitor
- Perform implementation and operation support for Citrix XenApp 6.5, Citrix XenDesktop 7.x, Citrix Netscaler,
- Access Gateway feature, Citrix Streaming technology, Citrix EdgeSight, MS Server 2008 R2, MS Desktop OS,
- VMware ESX 5.1, and Active Directory integrations
- Execute MS Server builds, installations, establish Group Policies and AD creations
- Execute MS Desktop OS builds, installations with VDI best practices in mind
- Support Citrix XenApp Servers, Citrix Netscaler appliance, Citrix Access Gateway policies and configurations and Citrix EdgeSight reporting and monitoring
- Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment
- In-depth knowledge in dealing with Windows Registry and File Systems
- Configuration of Citrix server policies, Load Management and Printers in the Farm
- Monitored Citrix server's health by using Citrix Edge Sight
- Used CDF Trace, ProcMon, FileMon & RegMon to trouble shoot application profiles in Isolation environment
- Resolved various issues such as Windows Policies, Application licensing through RDP, Net - meeting
- Coordinating with Vendors regarding production issues & solving problems
- Expertise with iperf, MTR, traceroute, dig, packet capture tools and Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
- Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients
- Identification and resolution on citrix products such as XenApp 6.5-7.x and XenDesktop 5.6 ; 6.5-7.x, Citrix
- VDI-in- a-box, Citrix Storefront, Citrix PVS
Technical Support Engineer
Convergys India Pvt. Ltd
01.2013 - 04.2015
- Microsoft Commercial Technical Support (Platforms Networking) Convergys Corporation, a Gold Certified Partner of
- Microsoft Corporation
- Represent Microsoft as a Technical Support Engineer for Networking Team and communicate with corporate customers via telephone, written correspondence, or electronic service thereby finding solutions for technically complex problems identified in Microsoft products
- Troubleshooting and handling very high age and complex cases concerning Windows DNS, TCP/IP protocol,
- Microsoft NLB, SMB
- Handling a team of about 5 new engineers and mentoring them regarding the technology and deliver triages on specific technologies to enhance their technical competency and troubleshooting skills
- Possess good knowledge and troubleshooting skills regarding DNS and DHCP protocols
- Also have basic understanding of DNS-SEC and DHCPv6 and also worked on few cases
- Basic knowledge of Active directory, AD replication and Group Policy Management
- Also have extensive troubleshooting experience using Microsoft Network Monitor to gather network traces and figure out network connectivity loss with help of packet sniffing used while troubleshooting various technologies.
Education
B.Tech - Electronics and Communication
Guru Gobind Singh College of Engg. & Technology
08.2007 - 07.2011
Skills
GenAI
DevOps
CI/CD
Containers
AWS Blog Bar Raiser
AWS Machine Learning Certified
Networking
Cloud Computing
Timeline
Cloud Support DevOps Engineer II
AWS
06.2018 - 08.2020
Windows Cloud Support Associate
05.2017 - 05.2018
Citrix Support Engineer
Citrix
07.2015 - 05.2017
Technical Support Engineer
Convergys India Pvt. Ltd
01.2013 - 04.2015
B.Tech - Electronics and Communication
Guru Gobind Singh College of Engg. & Technology
08.2007 - 07.2011
AWS Senior Technical Account Manager
Amazon Web Services
9 2020 - Current