Trisha Biggane

General offices duties, phone management, & dealing directly with clients

• Acravet Ltd, is a leading supplier in the Veterinary industry. My duties included managing a very busy phone system, dealing with the many clients in a caring professional manner, Co ordinating with reps on a daily basis, uploading sales orders, pricing, correlating with the sales team & ensuring any customers complaints were dealt with professionally & efficiently.

It's a very busy sales environment which I enjoyed growing with,& being part of for many years of my career to date.

• Helped maintain cleanliness within consultation rooms, promoting a healthy environment.
• Created monthly reports on patient statistics providing valuable data for management decisions.
• Executed tasks given by healthcare professionals effectively leading to smooth workflow.
• Provided administrative support to medical staff, enhancing their productivity levels.
• Developed friendly relationships with patients to improve their comfort level during visits.
• Liaised with pharmaceutical representatives, ensuring regular supply of necessary medicines.
• Managed medical records, ensuring accuracy and accessibility.
• Scheduled appointments to reduce patient waiting times.
• Maintained patient confidentiality by adhering to strict data protection policies.
• Promoted a positive patient experience through professional telephone etiquette.
• Answered phone enquiries and transferred calls to specific departments.
• Photocopied and scanned documents to update patient records.
• Addressed questions, escalating issues and complaints to management.
• Registered information on database to maintain accurate and updated details.
• Independently resolved issues with resourceful research and critical thinking,
• Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
• Reminded patients regarding upcoming appointments to streamline schedule.
• Followed written and verbal directions, managing high-volume details and tasks with accuracy.
• Followed strict safety standards, patient protection requirements, and legal guidelines.
• Shared communications between medical staff and patients.
• Set new appointments, rescheduled appointments, and sent reminders.
• Collected information from patients via face-to-face or telephone interviews.
• Documented patient encounter information, laboratory results, and correspondence for records.
• Updated patient charts using electronic medical records system.
• Compiled information for medical charts and reports.
• Maintained updated calendar of appointments and special dates for healthcare team.