Tricia Cronin
Cork,Co. Cork
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant manager
Market Lane
Cork, County Cork
06.2022 - Current
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Restaurant owner
Square Table restaurant, Blarney
Cork, Co.Cork
04.2014 - 03.2022
- Managed payroll by tracking employee hours and entitlements.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Supervised restaurant operations and enforced food and safety standards.
- Recruited staff to fill vacancies and accommodate growth.
- Trained and equipped new staff with restaurant values and standards to keep guests happy.
- Prepared and financed budgets for restaurant operations and events.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Tracked and sourced supplies to keep ingredients fresh and minimise waste.
- Addressed guest complaints to keep customers satisfied.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Led by example in providing customers with attentive, professional restaurant service.
- Monitored servers to identify and resolve lapses in service delivery.
- Developed and implemented strategies to reduce costs and boost profitability.
- Managed repair and maintenance activities to fix broken and faulty equipment.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Built loyal customer base by creating welcoming environment with top quality service.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Sourced products locally for improved cost-efficiency and sustainability.
- Checked financial reports and statements to determine business performance.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Harnessed tools and technologies, streamlining restaurant operations.
Education
Diploma of Higher Education - Travel and Tourism
St John's Central College
Cork, County Cork 09.2001 - 05.2003
Skills
- Dynamic, friendly hostess
- Passion for customer satisfaction
- Front of House (FOH) recruitment
- Strong work ethic
- Democratic leadership
- Workflow planning
- Training
- Decision making
- Shift scheduling
- Staff performance evaluations
- Employee feedback management
- Budget Management
- Conflict resolution techniques
Timeline
Restaurant manager
Market Lane
06.2022 - Current
Restaurant owner
Square Table restaurant, Blarney
04.2014 - 03.2022
Diploma of Higher Education - Travel and Tourism
St John's Central College
09.2001 - 05.2003
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