Trevor Kelley
Summary
Patient care professional with 20 years of excellence in high-touch service environments, and 4 years of dedicated medical office coordination. Expert at managing the patient intake process, from initial contact to check-out, with a focus on HIPAA compliance and data accuracy. Highly skilled in conflict de-escalation and Electronic Health Record (EHR) entry. A seasoned communicator known for bridging the gap between clinical staff and patients to ensure a seamless, empathetic care experience.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
WellMed Medical Management - United Health Group
03.2022 - Current
- Manage incoming call volume of an average of 50 calls per day. Documenting every call and delegating tasks to appropriate medical staff members.
- Efficiently maneuver across many information sources to troubleshoot and provide patients, other offices, and insurance companies with accurate data.
- Track many data points via Excel and SmartSheet to maximize insurance payouts to the company.
- De-escalate frustrated patients and families with compassion, empathy, and accurate information.
- Maintain HIPAA compliance with all communication in and outside office documents.
Co-Manager
ASICS
01.2020 - 03.2022
- Oversaw all store operational tasks, including recruiting, hiring, supply orders, strategic planning, and execution of inventory, payroll, and merchandise flow.
- Analyzed a wide range of reporting from sales metrics, payroll, operating costs, customer information capture, and talent retention.
- Action planned around sales metrics to grow team strength, and increase profitability.
- I represented the store on district and strategic initiatives conference calls, while partnering with district and regional managers for new technology rollouts.
Store Manager
Charming Charlie
05.2015 - 12.2020
- Maintained a top 3 ranking within the district, year to date, in the top district of the company.
- Drove top results in individual sales segments through particular success in consistently high conversion rates.
- Led the store team in all areas, including selling behaviors, visual merchandising, developing and promoting talent, and merchandise flow.
- Recruited and hired for all positions within the store.
- Partnered with district and regional managers to plan, develop, and execute overhauls of key areas of opportunity, including inventory tracking and organization and brand selling models.
Skills
- Patient intake and registration
- Medical triage protocols
- HIPAA privacy and compliance
- Multi-provider scheduling
- Co-pay collection and posting
- Conflict de-escalation
- Patient Advocacy
- Multi disciplinary collaboration
- Crisis management
- Empathetic communication
- Proficient in eClinicalWorks, Microsoft Office Suite, electronic health records, digital Chart management, and patient portal administration
Timeline
Patient Care Coordinator
WellMed Medical Management - United Health Group
03.2022 - Current
Co-Manager
ASICS
01.2020 - 03.2022
Store Manager
Charming Charlie
05.2015 - 12.2020