Tresor Mimbula
Dublin,Ireland
Summary
Multilingual professional proficient in French and English, with a strong foundation in language skills. Adept at navigating diverse cultural environments and effectively communicating across linguistic barriers. Committed to leveraging language expertise to facilitate international collaboration and enhance cross-cultural understanding.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
Duty Manager
Crowne Plaza Blanchardstown
Dublin, Leinster
08.2024 - Current
- Oversee Daily Hotel Operations
- Manage front desk, housekeeping, food & beverage, and maintenance departments to ensure smooth guest experiences.
- Handle guest complaints and reviews, implement service improvement strategies, and ensure consistent delivery of 4- or 5-star service standards.
- Recruit, train, and supervise department heads and staff; set performance goals and conduct regular evaluations.
- Monitor operational budgets, reduce unnecessary costs, and maximize profitability through occupancy and RevPAR improvements.
- Oversee procurement, negotiate supplier contracts, and manage hotel supplies and inventory control.
- Ensure compliance with health and safety regulations, fire codes, and brand standards
NIGHT MANAGER
Radisson Blue Dublin airport
Dublin , Leinster
12.2022 - 08.2024
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Front Office/Night Assistant Manager
Maldron Hotel Dublin airport
05.2019 - 12.2022
- Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
- Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Duty Manager
Hoiday inn Belfast city
01.2015 - 05.2019
- Oversaw daily operations of hotel front office which consisted of answering phones, creating hotel reservations, assisting guests with luggage and checking in and out of the hotel.
- Trained front desk agents on hotel software and emphasized the importance of a strong focus on customer service.
- Created and managed employee schedule for front desk agents and valet services.
Duty Manager
Cineworld cinema, Parnell Street Dublin1
03.2008 - 01.2015
- Budget development and control
- Employee recruitment and training
- Customer service and complaint resolution
- Operational analysis and supervision
Education
BA - business in accounting, Management, Business project, Business and Company law, Finance Accounting2, Financial Management, Innovation and entrepreneurship, Employability Skills
Dublin Business School
Dublin, Dublin 06.2011 - 06.2014
FETAC - Computer Electronics
Colaiste ide
Finglas, Dublin 01.2006 - 01.2008
leaving Certificate -
Balbriggan Community Colleges
Balbriggan, Dublin 01.2001 - 01.2006
Languages
English
Fluent
French
Advanced
HOBBIES AND INTEREST
- Reading
- Music
- Health and Fitness
- Meeting New People
- Learning
Timeline
Duty Manager
Crowne Plaza Blanchardstown
08.2024 - Current
NIGHT MANAGER
Radisson Blue Dublin airport
12.2022 - 08.2024
Front Office/Night Assistant Manager
Maldron Hotel Dublin airport
05.2019 - 12.2022
Duty Manager
Hoiday inn Belfast city
01.2015 - 05.2019
BA - business in accounting, Management, Business project, Business and Company law, Finance Accounting2, Financial Management, Innovation and entrepreneurship, Employability Skills
Dublin Business School
06.2011 - 06.2014
Duty Manager
Cineworld cinema, Parnell Street Dublin1
03.2008 - 01.2015
FETAC - Computer Electronics
Colaiste ide
01.2006 - 01.2008
leaving Certificate -
Balbriggan Community Colleges
01.2001 - 01.2006
Similar Profiles
Claire EckersallClaire Eckersall
Receptionist Administrator at Crowne Plaza BlanchardstownReceptionist Administrator at Crowne Plaza Blanchardstown
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
Afolabi FadairoAfolabi Fadairo
Security Officer at Frontline SecuritySecurity Officer at Frontline Security
Lalesh Appaji KhairnarLalesh Appaji Khairnar
DATA ENGINEER at CRITICAM MEDICAL SYSTEMSDATA ENGINEER at CRITICAM MEDICAL SYSTEMS