Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Trees Rotteveel

Customer Service/Lead Generation/IT Helpdesk
Portlaoise,County Laois

Summary

Experienced customer service professional with excellent communication skills and attention to detail. Customer focused, positive and patient. Dedicated to support customers with all queries and resolving issues following companies procedures.

Nine years of experience in inbound and outbound calling, marketing and research, bilingual and willing to learn new skills.

Overview

10
years of professional experience

Work History

Foundry (previous IDG)
Portlaoise (remote)

Lead Generation Agent (Dutch)
06.2017 - 10.2023

Job overview

  • Representing and branding IDG services by making professional outgoing calls to prospective clients
  • Involved in research and building customer's interests in the services, and products available for IDG
  • Gathering and recording accurate client details, and maintaining/updating/completing databases as new information is gathered
  • Responsible for completing thorough updates and hand-overs with team members/team leaders and contributing to projects, and process improvements

SafeCharge (previous 3V)
Blackrock

Dutch Customer Service Agent
10.2013 - 12.2016

Job overview

  • SafeCharge provide prepaid Visa and MasterCards to customers in Ireland, UK, The Netherlands, Spain, Finland and Canada
  • Types of queries we handle are as follows: Transaction queries Card replacements Disputed transactions Account registration queries Updating customer's personal details on their accounts Complaints handling Ensuring we have accurate personal information for our customers ie KYC procedures Call & Email handling - answering customer's calls and emails in an efficient, friendly and professional manner Complaints handling - dealing with customer complaints. Following company procedure on handling and logging customer complaints

Education

LinkedIn Learning

from IT Helpdesk For Beginners
01-2024

University Overview

Dorset College
Dublin

European Computer Driving License (ECDL)
2015

University Overview

English Language School
Dublin

English Business Course
2014

University Overview

Agency Start
Leeuwarden

Training call centre employee
2005

University Overview

Skills

  • Customer Support
  • Professional telephone manner
  • Inbound calling
  • Customer Complaint Resolution
  • Positive Attitude
  • Technical Support
  • Problem-Solving Skills
  • IT Skills

Languages

Dutch
First Language
English
Advanced (C1)
C1

Timeline

Lead Generation Agent (Dutch)
Foundry (previous IDG)
06.2017 - 10.2023
Dutch Customer Service Agent
SafeCharge (previous 3V)
10.2013 - 12.2016
LinkedIn Learning
from IT Helpdesk For Beginners
Dorset College
European Computer Driving License (ECDL)
English Language School
English Business Course
Agency Start
Training call centre employee
Trees RotteveelCustomer Service/Lead Generation/IT Helpdesk