Tracy Wendt
Dublin ,Blackrock
Summary
Experienced enterprise sales professional with a strong background in business development, customer success, sales across the EMEA region. As an Enterprise Sales Specialist for Microsoft Business Applications and AI, managed a portfolio of 20 strategic accounts across healthcare, life sciences, and the public sector.
Proven track record of identifying new business opportunities, engaging senior decision-makers, and positioning Microsoft AI, Dynamics 365, and Power Platform solutions around complex customer needs. Achieved 150% annual quota attainment by developing strategic account plans, managing complex sales cycles, and driving both new business and expansion opportunities.
Skilled in building long-term customer relationships, coordinating internal specialists and partners, and demonstrating measurable business value to increase adoption, customer satisfaction, and upsell potential. Thrives in fast-paced, target-driven sales environments and brings a strong combination of outbound prospecting, enterprise account management, and solution-based selling.
Overview
12
12
years of professional experience
Work history
Digital Specialist, Business Applications
Microsoft
Dublin
2024.12 - Current
- Full time Major Growth I AI business transformation ( Yearly attainment of 150 %(FY 2026)
- Drive strategic digital & AI transformation initiatives across Life Sciences / Med tech / Public customers, leveraging Microsoft Business Applications, Power Platform, Dynamics 365, and AI solutions.
- Partner with C-level executives, business leaders, and IT stakeholders to identify business challenges and align Microsoft technology solutions to strategic objectives.
- Lead sales engagements and customer discussions focused on CRM, ERP, low-code platforms, Copilot, and agentic AI capabilities to accelerate business outcomes.
- Develop and execute account strategies that drive pipeline growth, revenue attainment, and long-term customer success across assigned Major Growth accounts.
- Collaborate closely with Microsoft partners and cross-functional teams to design solution architectures and deliver customer-focused transformation roadmaps.
- Identify and qualify new business opportunities while expanding existing engagements through upsell and cross-sell motions.
- Act as a trusted advisor on AI transformation, governance, Copilot Studio, and enterprise-scale adoption of intelligent business applications.
- Drive executive workshops, envisioning sessions, and innovation engagements to demonstrate business value and return on investment.
- Build strong relationships with customer decision makers and influencers to support successful project delivery and long-term strategic partnerships.
- Utilize customer insights, market trends, and business data to shape go-to-market strategies and accelerate digital transformation initiatives.
Large Enterprise Integration I Global Onboarding
paypal
dublin
2024.02 - 2024.10
- FTC 9 month on behalf of Morgan Kingsley Recruitment and Staffing agency
- Managed onboarding and integration projects for large enterprise customers.
- Supported clients with technical, operational and compliance-related requirements.
- Monitored project progress, resolved onboarding issues and ensured timely go-live.
- Built strong customer relationships and supported long-term account success.
Strategic Partner - Customer Success Manager
Linkedin
Dublin
2022.10 - 2023.09
- FTC 11 month
- Proactively Build and maintain strong relationships with strategic customers by understanding their business objectives, challenges, and opportunities.
- Serve as the main point of contact for assigned accounts, ensuring that customer needs are met and their expectations are exceeded.
- Develop and iterate success plans for each customer to ensure adoption, expansion, and retention
- Onboard new and expanding customers, ensuring a smooth and efficient transition to the company's products or services and agreed deliverables.
- Identify opportunities to turn satisfied customers into advocates, who can provide references, case studies, or testimonials to support sales and marketing efforts.
- Proactively identify opportunities for account expansion and upselling of additional products or services.
- Utilize data and customer insights to track account health and identify trends and use this information to inform strategic decisions.
Entrepreneurial Pursuit
Self Employment
Dublin
2021.08 - 2022.10
- Establishing and developing a personal venture in the field of photography, including performance of potential tasks associated with the industry.
Enterprise Development Representative DACH
DocuSIgn
Dublin
2019.10 - 2021.08
- Conduct high-volume prospecting for qualified leads ( MEDDIC)
- Work closely and collaboratively with an assigned Account Executive to develop and implement appropriate prospect strategies and plans
- Prospect all DocuSign Solutions up to C-level, VP, and Director levels.
- Establish and maintain working relationships across departments to penetrate key accounts and quickly build relationships with key stakeholders to drive business.
- Identify key decision-makers and develop strategic relationships to drive revenue.
- Yearly attainment of 100 %(FY 2021) and
previous quarter attainment of 110 % (33 SQO ́́ s and 32k MRR) - Managed Partner alignments and focus on Upsell opportunities
Business Development Representative
BMC Software
Dublin
2018.03 - 2019.10
- Daily, Weekly, Monthly Target
- Conduct high volume prospecting for qualified leads
- Work closely and collaboratively with an assigned Account Executive to develop and implement appropriate prospects strategies and plans
- Prospect all BMC Solutions up to C-level, VP and Director levels.
- Establish and maintain working relationships across departments to penetrate key accounts and quickly build relationships with key stakeholders to drive business.
- Identify key decision makers and develop strategic relationships to drive revenue
Customer Care Executive
Cartrawler
Dublin
2014.12 - 2018.02
- First point of contact to handle customer queries
- Providing accurate responses in a quick and helpful manner
- Escalating queries to the relevant department
- Documenting reasons for calls and steps taken to resolve queries
- Appropriately researching and investigating cases to determine how best to resolve concern in line with customer service policies
- Manage numerous coordinate tasks
- Proactively provide customer with expert advice to educate them on the products offered and match produce benefits with customer needs
- Provided an elevated customer experience to generate a loyal clientele
- Answered an average of 25 Investigated and resolved customer enquiries and complaints in a timely and empathetic manner
- Calls per day by addressing customer enquiries, solving problems and providing new product information.
Education
Postgraduate Diploma - Photography
Photography Academy of Ireland
Dublin 2022
Goethe Instituiton Muinich
Online Degree 2008
Associate Degree Restaurant and Hotel Management -
Martitim Pro Arte Hotel
Berlin 2004
Skills
- Enterprise Sales
- New Business Development
- Strategic Account Management
- C-Level Stakeholder Management
- Consultative and Value-Based Selling
- Negotiation and Closing
- Pipeline Management and Sales Forecasting
Timeline
Digital Specialist, Business Applications
Microsoft
2024.12 - Current
Large Enterprise Integration I Global Onboarding
paypal
2024.02 - 2024.10
Strategic Partner - Customer Success Manager
Linkedin
2022.10 - 2023.09
Entrepreneurial Pursuit
Self Employment
2021.08 - 2022.10
Enterprise Development Representative DACH
DocuSIgn
2019.10 - 2021.08
Business Development Representative
BMC Software
2018.03 - 2019.10
Customer Care Executive
Cartrawler
2014.12 - 2018.02
Postgraduate Diploma - Photography
Photography Academy of Ireland
Goethe Instituiton Muinich
Associate Degree Restaurant and Hotel Management -
Martitim Pro Arte Hotel