Tracy Wendt

contractor Role onsite in Paypal

• Proactively Build and maintain strong relationships with strategic customers by understanding their business objectives, challenges, and opportunities.
• Serve as the main point of contact for assigned accounts, ensuring that customer needs are met and their expectations are exceeded.
• Develop and iterate success plans for each customer to ensure adoption, expansion, and retention
• Onboard new and expanding customers, ensuring a smooth and efficient transition to the company's products or services and agreed deliverables.
• Identify opportunities to turn satisfied customers into advocates, who can provide references, case studies, or testimonials to support sales and marketing efforts.
• Proactively identify opportunities for account expansion and upselling of additional products or services.
• Utilize data and customer insights to track account health and identify trends and use this information to inform strategic decisions.

• Establishing and developing a personal venture in the field of photography, including performance of potential tasks associated with the industry.

• Conduct high-volume prospecting for qualified leads ( MEDDIC)
• Work closely and collaboratively with an assigned Account Executive to develop and implement appropriate prospect strategies and plans
• Prospect all DocuSign Solutions up to C-level, VP, and Director levels.
• Establish and maintain working relationships across departments to penetrate key accounts and quickly build relationships with key stakeholders to drive business.
• Identify key decision-makers and develop strategic relationships to drive revenue.
• Yearly attainment of 100 %(FY 2021) and
  previous quarter attainment of 110 % (33 SQO ́́ s and 32k MRR)
• Managed Partner alignments and focus on Upsell opportunities

• Daily, Weekly, Monthly Target
• Conduct high volume prospecting for qualified leads
• Work closely and collaboratively with an assigned Account Executive to develop and implement appropriate prospects strategies and plans
• Prospect all BMC Solutions up to C-level, VP and Director levels.
• Establish and maintain working relationships across departments to penetrate key accounts and quickly build relationships with key stakeholders to drive business.
• Identify key decision makers and develop strategic relationships to drive revenue

• First point of contact to handle customer queries
• Providing accurate responses in a quick and helpful manner
• Escalating queries to the relevant department
• Documenting reasons for calls and steps taken to resolve queries
• Appropriately researching and investigating cases to determine how best to resolve concern in line with customer service policies
• Manage numerous coordinate tasks
• Proactively provide customer with expert advice to educate them on the products offered and match produce benefits with customer needs
• Provided an elevated customer experience to generate a loyal clientele
• Answered an average of 25 Investigated and resolved customer enquiries and complaints in a timely and empathetic manner
• Calls per day by addressing customer enquiries, solving problems and providing new product information.

• Be an essential member of a small, dynamic team that manages content
• Validation and compliance for several Microsoft Marketplaces (including but not limited to Pinpoint, Azure, Yahoo! Bing Network, etc.)
• Complete review of written and visual content based on Standard guidelines meeting the quality bar and exceeding KPI’s (including but not limited to content risk & quality review
• Liaise with various teams to resolve issues, process documentation, support, training, business intelligence to identify opportunities to improve customer & partner experience, etc.)
• Work collaboratively to solve problems and committed to maintaining a first class experience by working to maintain compliance & quality. (KPIs include decision in quality and accuracy, and performance to SLA)