Tracy Galvin
Customer Success Executive
Dublin,Dublin
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Accomplished professional with extensive expertise in relationship building, communication, and business development. Demonstrates proficiency in strategic planning, technical support, and account management. Proven track record in sales coordination, customer service, and presale's support. Adept at collaboration, technical guidance, and sales closure through consultative selling techniques. Skilled in competitor analysis, customer engagement, and sales planning to drive solution selling and upselling initiatives.
Driven and strategic, with excellent communication and leadership skills, capable of navigating complex challenges to achieve organisational goals. Demonstrates proficiency in project management and stakeholder engagement, ensuring seamless collaboration and successful project execution. Committed to delivering impactful results and driving growth in [Desired Position] role.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer success executive
The Examcraft group
Dublin, Leinster
09.2024 - Current
- Liaised with educators and school leaders to identify mock exam needs
- Enhanced the sales of educational resources
- Negotiated customised educational materials with school principals
Credit and Collections Representative
Uisce Éireann Irish Water - CMOS Ltd.
Dublin, Ireland
10.2023 - 09.2024
- Account Management and Escalation: Oversaw 300 Irish water accounts, B2B Customers
- Facilitated card payments and debt settlements generating payments of up to 37 K
- Compliance and Organizational Proficiency, demonstrated proficiency in adhering to General Data Protection Regulation (GDPR) guidelines
Customer Success Manager / Oracle for Startup Program Liaison
Oracle EMEA Ltd.
Dublin, Ireland
12.2020 - 12.2022
- Leveraged knowledge of local business processes to boost cloud usage
- Assessed startups based on funding and timelines using LinkedIn and online research
- Resolved day-to-day customer issues, including billing and basic technical problems using my experience and network
- Identified revenue growth and expansion opportunities, recommended products/services, created solution specific value plans that offer present and future value
- Collaborated with key stakeholders internally and externally including CEO, CTO and CMO to support high-potential startups scaling up
- Experienced with cold outreach to decision-makers with a proven track record in new account development
- The startup program was dissolved in 2022 all employees were offered redundancy
Customer Development Manager
Oracle EMEA Ltd.
Dublin, Ireland
06.2020 - 12.2020
- Offered technical support to UK and Irish cloud customers, enhancing PAYG subscription value
- Streamlined sales processes and facilitated customer transitions to account managers
- Oversaw sales and technical presale's teams to drive business growth
- Hosted webinars on new Oracle Cloud technologies for user community
Cloud Solution Specialist
Oracle EMEA Ltd.
Dublin, Ireland
11.2017 - 06.2020
- Developed Oracle's PAYG business model using Microsoft Azure experience
- Led Oracle Cloud transition from competitor platforms, showcasing value through demos and expertise
- Collaborated with Oracle presale's and technical teams to provide architectural guidance
- Trained business development teams in technical sales skills
- Closed deals across EMEA, nurturing client relationships
Customer Success Manager
N3 Dublin (now part of Accenture)
Dublin, Ireland
01.2017 - 10.2017
- Managed Microsoft Azure subscriptions ensuring customer satisfaction and success
- Collaborated with Microsoft Partners for customer expertise requirements
- Implemented strategies to enhance customer loyalty and engagement
- Analysed market and competitor data to pinpoint new opportunities
Sales development representative
N3 Dublin (now part of Accenture)
Dublin, Ireland
09.2015 - 01.2017
- Developed and managed sales leads for Microsoft Azure, increasing cloud subscription conversions
- Secured sales by effectively overcoming objections with persuasive communication
- Customised sales pitches and presentations for individual customer requirements
Education
Honours Bachelor Degree - International Business
01.2022 - 08.2024
QQI Level 8
Diploma - National and International Selling
QQI Level 7
Certificate - Business and Marketing
QQI Level 6
Skills
- Relationship Building
- Communication
- Business Development
- Strategic Planning
- Business acumen
- Emotional intelligence
- Interpersonal communication
Timeline
Customer success executive - The Examcraft group
09.2024 - Current
Credit and Collections Representative - Uisce Éireann Irish Water - CMOS Ltd.
10.2023 - 09.2024
Dorset College Dublin, Ireland - Honours Bachelor Degree, International Business
01.2022 - 08.2024
Customer Success Manager / Oracle for Startup Program Liaison - Oracle EMEA Ltd.
12.2020 - 12.2022
Customer Development Manager - Oracle EMEA Ltd.
06.2020 - 12.2020
Cloud Solution Specialist - Oracle EMEA Ltd.
11.2017 - 06.2020
Customer Success Manager - N3 Dublin (now part of Accenture)
01.2017 - 10.2017
Sales development representative - N3 Dublin (now part of Accenture)
09.2015 - 01.2017
National college of Ireland - Diploma, National and International Selling
Dublin Business School - Certificate, Business and Marketing
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