Tracey Melia

• Cross-trained existing employees to maximize team agility and performance.
• Monitored expenditures to mitigate risk of overages.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Maintained professional, organized and safe environment for employees and patrons.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Developed and maintained relationships with customers and suppliers through account development.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.

When I finished my TUS Course I was offered a position as a receptionist by Skerries Community Centre.

• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Coordinated catering and set up conference rooms for corporate and client meetings.
• Kept reception area clean and neat to give visitors positive first impression.
• Screened visitors and issued badges to maintain safety and security.
• Responded to inquiries from callers seeking information.
• Scheduled and confirmed appointments and meetings for senior management team.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided callers with address, directions, company website and related information.
• Troubleshot copy machines and printers and scheduled service as needed.

I worked part-time while still pursuing a Second Level Education. And then on a full time basis for a year after I left school.

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Completed wet styling, thermal styling, permanent waving and hair relaxing services.
• Escorted guests to and from treatment rooms for specialty salon services.
• Mixed pigments and used proper techniques to achieve desired color.
• Trimmed, cut and shaped hair and hairpieces based on customer preference.
• Determined appropriate hair treatments based on conditions and textures.
• Processed payments, entering sales in register for prompt customer service.
• Resolved guest complaints about service or style.
• Permed, relaxed and bleached hair for customers daily.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Completed safety training and certifications to minimize risk of infection or injury to customers.