TOURE LAMINE
LONGF,IRELAND
Summary
Dynamic and results-driven professional with extensive expertise in communication proficiency, product knowledgeability, and business development. Proven track record in retail marketing, customer service, and sales techniques, demonstrating exceptional interpersonal communication and relationship management skills. Adept at leveraging social media marketing strategies to enhance brand presence and drive business growth. Skilled in risk management, ensuring optimal operational efficiency and customer satisfaction. Committed to continuous professional development with a focus on achieving organisational goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Manager - customer service and sale representative
Hotel Chocolat
madrid, spain
06.2022 - 02.2025
- Streamlined sales processes to enhance team productivity.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Negotiated lucrative contracts to secure long-term client commitment.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of product and service.
- Led team to deliver exceptional customer service for enhanced reputation.
- Collaborated with sales team to maximise room occupancy rates.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Ensured pristine room conditions to enhance guest comfort.
- Implemented energy-saving measures for environmental sustainability.
- Developed comprehensive staff training programmes for improved efficiency.
Hotel administrator
Hotel Cafe Royal
paris , france
04.2015 - 10.2022
- Managed inventory effectively reducing storage costs whilst ensuring availability of necessary materials.
- Upheld company policies strictly, fostering a respectful and professional workplace environment.
- Coordinated material procurement, resulting in timely delivery for production needs.
- Resolved issues promptly, increasing guest satisfaction rates.
- Implemented cost-saving measures whilst maintaining high-quality standards of service.
- Handled financial transactions accurately thus ensuring integrity of business accounts.
- Managed the front desk operations to provide seamless service experience for guests.
- Coordinated staff schedules, resulting in improved productivity.
- Reduced guest complaints by implementing an efficient check-in system.
Education
Bachelor of Science - hospitality manangment
Atlantic international university
usa 11.2010 - 12.2012
Skills
- Communication proficiency
- Product knowledgeability
- Business development
- Retail marketing
- Customer Service
- Sales techniques
- Interpersonal communication
- Marketing campaign execution
- Hospitality law knowledge
- Supplier relationship maintenance
- Proactive leadership
- Efficient time management
Timeline
Manager - customer service and sale representative
Hotel Chocolat
06.2022 - 02.2025
Hotel administrator
Hotel Cafe Royal
04.2015 - 10.2022
Bachelor of Science - hospitality manangment
Atlantic international university
11.2010 - 12.2012
Similar Profiles
Richard Philip O’DriscollRichard Philip O’Driscoll
Store Assistant Manager at Hotel ChocolatStore Assistant Manager at Hotel Chocolat
Davina SaidhaDavina Saidha
Key Holder at Hotel ChocolatKey Holder at Hotel Chocolat
SHILPA BINDU SURESHSHILPA BINDU SURESH
Customer Care Operative at HOTEL CHOCOLATCustomer Care Operative at HOTEL CHOCOLAT
Jahan ZaibJahan Zaib
IT systems administrator at INN & GO Kuwait Plaza HotelIT systems administrator at INN & GO Kuwait Plaza Hotel
Teodora Gabriela TiglaTeodora Gabriela Tigla
Office Support Specialist at Sandvik Mining and Rock TechnologyOffice Support Specialist at Sandvik Mining and Rock Technology