Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Tony Antony Kattady

Dublin,Ireland

Summary

Accomplished professional with expertise in logistics software, ERP integration, and supply chain management. Demonstrates proficiency in data analysis and Python coding, enhancing process optimisation and risk mitigation strategies. Skilled in sales forecasting, inventory management, and customer support, ensuring efficient operations and client satisfaction. Adept at utilising ERP systems and warehouse management systems to streamline workflows. Committed to leveraging skills in problem-solving and time management to drive organisational success. Resourceful Supply Chain Analyst with knack for optimising processes and reducing costs. Delivered key improvements in inventory management and supplier relationships, leading to enhanced operational efficiency. Known for problem-solving skills and ability to streamline logistics to support business goals.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Customer service representative (part-time)

Costa Coffee
Dublin, Ireland
02.2024 - Current
  • Provided top-notch support for increased customer satisfaction.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Streamlined processes through efficient record keeping.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Offered technical support, leading to enhanced user experience.
  • Trained new hires for improved productivity and efficiency on the job floor.

Supply chain logistics assistant

Brother's Trading Company
Ernakulam, Kerala, India
10.2021 - 07.2023
  • Implemented new logistics software to enhance supply chain efficiency.
  • Spearheaded integration of ERP system for improved data visibility.
  • Mitigated risk factors through thorough analysis and strategic planning.
  • Ensured compliance with health and safety regulations in warehouse operations.
  • Conducted routine audits to maintain industry standards and regulations.
  • Facilitated process improvement workshops, fostering a culture of continuous enhancement.
  • Utilised advanced analytical tools for precise sales forecasting.
  • Streamlined warehousing processes, improving order fulfilment rate.

Education

Master of Science - Data Analytics

CCT College
Dublin,Ireland
02.2024 - 05.2025

Bachelor of Science - Electronics and Communication Engineering

NEFTU University
India
08.2017 - 03.2021

Certificate of Higher Education - Computer Science

St. Berchaman's Higher Secondary school
India
06.2013 - 06.2015

Skills

  • Logistics software
  • ERP integration
  • Data analysis
  • Python coding knowledge
  • Python language
  • Sales forecasting
  • Process optimisation
  • Risk mitigation
  • Customer support
  • Inventory management
  • Problem-solving
  • Multitasking efficiency
  • Time management
  • Supply chain expertise
  • Warehouse management system experience
  • ERP systems usage
  • Google Workspace
  • Customer service
  • Process streamlining
  • Training new hires
  • Customer retention

Affiliations

  • listening music
  • playing sports especially football
  • cooking
  • Reading

Accomplishments

  • Best Employee of the Year – Awarded for exceptional performance and contributions to logistics operations.
  • Key Role in “Best SME of the Year” – Contributed to operational excellence that led to company recognition.
  • Logistics Excellence Award – Recognized for reducing shipment delays and improving delivery accuracy.
  • Process Improvement Award – Honored for implementing systems that enhanced inventory and order accuracy.
  • Customer Satisfaction Recognition – Achieved high service levels through efficient logistics support.

Certification

  • Proficient in Excel for logistics data analysis (pivot tables, charts, formulas).
  • Familiar with ERP and warehouse management systems.
  • Applied lean principles to improve logistics workflows.
  • Basic knowledge of international trade and customs processes.
  • Completed online courses in supply chain and logistics (Coursera, LinkedIn Learning).

Languages

English
Native
Hindi
Advanced

References

References available upon request.

Timeline

Customer service representative (part-time)

Costa Coffee
02.2024 - Current

Master of Science - Data Analytics

CCT College
02.2024 - 05.2025

Supply chain logistics assistant

Brother's Trading Company
10.2021 - 07.2023

Bachelor of Science - Electronics and Communication Engineering

NEFTU University
08.2017 - 03.2021

Certificate of Higher Education - Computer Science

St. Berchaman's Higher Secondary school
06.2013 - 06.2015
Tony Antony Kattady