Tonya Flanagan
Dublin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
12
12
years of professional experience
Work History
Occupational Health Administrator
VHI
Dublin
11.2022 - 10.2023
- Provided general administrative support to staff members.
- Identified needs of customers promptly and efficiently.
- Prepared reports on various projects for management review.
- Responded promptly to customer complaints in a professional manner.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Administrative Assistant
Reef Agencies
Dublin
02.2017 - 11.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Account Manager
Capital Bars
Dublin
01.2012 - 12.2016
- Built and maintained productive relationships with customers and internal partners.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
Education
Bachelor of Arts - International Studies
The Open University
London, United Kingdom09-2021
Master of Arts - Environmental Science
The Open Univeristy
London, United KingdomSkills
- Schedule Coordination
- Office Administration
- Customer Service
- Team Building and Leadership
Timeline
Occupational Health Administrator
VHI
11.2022 - 10.2023
Administrative Assistant
Reef Agencies
02.2017 - 11.2022
Account Manager
Capital Bars
01.2012 - 12.2016
Bachelor of Arts - International Studies
The Open University
Master of Arts - Environmental Science
The Open Univeristy
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