Tonny Ncube
Dublin,County Dublin
Summary
Zimbabwean/Irish professional with an MBA in Project Management and a proven track record in managing teams, operations, and projects across various industries. I bring strong leadership, organizational, and problem-solving skills honed through roles in hospitality, cleaning services, and safety management. I seek a leadership role where I can apply my diverse experience to drive operational excellence and contribute to organizational growth.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Area Manager
Sydnk Cleaning Services
Dublin
01.2022 - 10.2024
- Oversee cleaning and housekeeping operations for student accommodations during summer turnovers.
- Plan and execute summer operations, ensuring completion within time and budget.
- Responsible for seasonal operations budgeting.
- Improved team efficiency by implementing new strategies for task delegation.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Lead multiple teams across different areas, fostering collaboration and communication.
- Handled customer complaints, resulted in enhanced customer relations.
- Executed risk assessments, ensured safe working conditions at all times.
Night Manager
Anantara The Marker Hotel
Dublin
09.2023 - 10.2024
- Oversee all night operations, ensuring smooth communication between departments.
- Resolve guest complaints professionally, maintaining high satisfaction levels.
- Perform night audits and revenue reconciliations.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Handled financial transactions for accuracy in end-of-day reporting to ensure seamless transition to day shift.
- Trained new employees on hotel procedures enhancing productivity levels within night shift team.
Night Manager
Crowne Plaza Blanchardstown
Dublin
09.2022 - 08.2023
- Managed night operations, coordinating with various departments to maintain smooth workflows
- Resolved guest issues, ensuring positive customer experiences
- Performed audits and reconciliations, maintaining financial accuracy
- Ensured safety and compliance with health regulations, leading ongoing training initiatives.
Assistant Manager
Carlton Hotel Dublin Airport
Dublin, Leinster
05.2021 - 09.2022
- Managed internal and external customer relations, maintaining service quality and standards
- Led a team to ensure smooth daily operations, health, safety, and security compliance
- Oversaw performance reviews and implemented staff training programs.
Health and Safety Representative
Musgrave
Dublin, Leinster
09.2019 - 05.2021
- Developed and implemented health and safety policies across the company
- Conducted regular risk assessments and safety training
- Assisted in accident investigations and provided recommendations to senior management.
Education
Master of Business Administration (MBA) - Project Management
Dublin Business School
Bachelor's - Audio Engineering
University of West London
09.2017 - 05.2018
Higher Certificate - Information Technology
College of Computer Training
Dublin 09.2015 - 05.2017
Skills
- Project & Contracts Management
- Team Leadership & Development
- Property & Site Management
- Health, Safety, & Risk Management
- Conflict Resolution & Problem Solving
- Budgeting & Resource Allocation
- Customer service excellence
- Client & Stakeholder Management
- Time Management & Delegation
- Microsoft Office & MS Project
Timeline
Night Manager
Anantara The Marker Hotel
09.2023 - 10.2024
Night Manager
Crowne Plaza Blanchardstown
09.2022 - 08.2023
Area Manager
Sydnk Cleaning Services
01.2022 - 10.2024
Assistant Manager
Carlton Hotel Dublin Airport
05.2021 - 09.2022
Health and Safety Representative
Musgrave
09.2019 - 05.2021
Bachelor's - Audio Engineering
University of West London
09.2017 - 05.2018
Higher Certificate - Information Technology
College of Computer Training
09.2015 - 05.2017
Master of Business Administration (MBA) - Project Management
Dublin Business School
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