Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Toni goodison

Carlow

Summary

Dynamic Duty Manager at airtatsic with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and cash management, I foster a positive work environment while implementing efficient operational procedures. Committed to delivering exceptional service and resolving issues promptly, ensuring a seamless experience for all. Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.

Overview

13
13
years of professional experience

Work History

Duty Manager

airtatsic
Cork
10.2017 - Current
  • Supervised daily operations to ensure smooth service and customer satisfaction.
  • Coordinated staff schedules and managed team performance effectively.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Implemented operational procedures to improve efficiency across shifts.
  • Trained new employees on company policies and service standards.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Responded promptly to any emergency situations that arose during shifts.
  • Created positive work environment for employees and delivered exceptional customer service.

Childcare Assistant

Cobh family recourse
Cork
06.2012 - 06.2017
  • Assisted children with daily routines and activities in a supportive environment.
  • Implemented educational play activities to promote learning and social skills.
  • Maintained a safe and clean space for children during playtime and meals.
  • Collaborated with team members to develop age-appropriate programs and schedules.
  • Monitored children's behavior and provided guidance to encourage positive interactions.
  • Prepared snacks and meals while ensuring dietary needs were met for each child.
  • Provided safe, nurturing and stimulating environment for children.

Education

Fetac Level 5 - Cache Diploma in Chilcare Fetac Level 5

Cork College of Comerrce
Cork
07-2011

Skills

  • Customer service
  • Employee training
  • Communication skills
  • Time management
  • Performance management
  • Cash management
  • Staff scheduling
  • Staff training and development

References

References available upon request.

Timeline

Duty Manager

airtatsic
10.2017 - Current

Childcare Assistant

Cobh family recourse
06.2012 - 06.2017

Fetac Level 5 - Cache Diploma in Chilcare Fetac Level 5

Cork College of Comerrce
Toni goodison