Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Tomás Gaughan

Ashbourne

Summary

Dynamic and results-driven professional with extensive experience in staff supervision and operational management at Boyle Sports. Proven track record in enhancing customer satisfaction and maintaining health and safety compliance. Skilled in inventory management and cash handling, fostering a collaborative team environment to achieve operational excellence.

Overview

5
5
years of professional experience

Work History

Manager on Duty

Boyle Sports
Ashbourne, Ireland
09.2023 - Current
  • Supervised daily operations and staff performance to ensure optimal efficiency.
  • Trained new staff on operational procedures and customer service standards.
  • Managed inventory levels and ordered supplies to meet operational demands.
  • Conducted regular inspections to uphold cleanliness and organization standards.
  • Addressed customer concerns promptly to enhance satisfaction.
  • Audited cash registers for accuracy at the end of each shift.
  • Completed thorough shift change functions to maintain operational continuity.
  • Provided guidance and support to team members as needed.

Duty Manager

VUE Cinema
Ashbourne, Ireland
06.2021 - 08.2023
  • Supervised daily operations, ensuring smooth cinema functionality and service excellence.
  • Managed staff schedules and delegated tasks to optimize team performance.
  • Facilitated customer service training for new employees, enhancing service quality.
  • Resolved customer complaints to maintain satisfaction during screenings.
  • Monitored health and safety compliance throughout cinema environment.
  • Assisted in inventory management of concessions to ensure stock availability.
  • Maintained professionalism in customer interactions, addressing concerns effectively.
  • Responded promptly to emergencies, prioritizing safety and operational continuity.

Retail Worker

Tesco Ireland
Ashbourne, Ireland
11.2020 - 03.2021
  • Facilitated customer assistance with product inquiries and store navigation.
  • Greeted customers, identified needs, and provided product selection support.
  • Collaborated with team members to ensure efficient daily operations.
  • Maintained organized inventory to keep merchandise fresh and appealing.
  • Welcomed customers and offered help in locating items without being intrusive.
  • Stocked shelves with merchandise according to company guidelines.
  • Cultivated a friendly atmosphere to enhance customer loyalty and satisfaction.

Education

High School Diploma -

Ashbourne Community School
Ashbourne
06-2022

Skills

  • Staff supervision and operational management
  • Inventory management
  • Cash handling and customer service
  • Health and safety compliance

Affiliations

  • I'm a member of our local GAA club, I have played Gaelic football and hurling from a young age, and I always enjoy playing as part of a team and with my friends
  • I enjoy a round of golf on my days off with my brothers and friends
  • I enjoy socializing and going to concerts

Languages

English
First Language
Irish
Intermediate (B1)
B1

References

References available upon request.

Timeline

Manager on Duty

Boyle Sports
09.2023 - Current

Duty Manager

VUE Cinema
06.2021 - 08.2023

Retail Worker

Tesco Ireland
11.2020 - 03.2021

High School Diploma -

Ashbourne Community School

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Tomás Gaughan