Tom Mullen
Salford,England
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
The Big Life Group
Salford
08.2022 - Current
- Acted as first point of contact for wide range of personnel.
- Updated multiple spreadsheets with important office metrics and logged daily activities.
- Maintained accurate and up-to-date records for smooth handovers.
- Set up office spaces, equipment and support services for client and team meetings.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Tracked daily activities and important metrics with spreadsheets.
- Prioritised tasks to maintain reliable service throughout peak times.
- Signposted other services where appropriate using industry knowledge and contacts.
- Represented company and promoted brand with exceptional service and presentation.
- Embodied company values through friendly and reliable customer service.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Created and maintained displays and signs.
Volunteer walk leader
The Big Life Group
Salford
01.2022 - Current
- Welcoming walkers
- Giving a briefing talk before the walk to make sure everyone is prepared.
- Making sure paperwork like registration forms and registers are completed.
- Leading and managing walks, usually with other walk leaders.
- Leveraged strategic networking to create new business opportunities.
Meeter and greeter
Achieve, GMMH
Salford
04.2022 - 08.2022
- Support development of meaningful recovery Resource file and notice boards.
- Use local knowledge to signpost service users and other staff to opportunities of interest and that are circulated in weekly Bulletins.
- Support Service users, Visitors and carers accessing the Service.
- Flag up ideas for service improvements.
- Contribute to the delivery of events, both in-house and community.
- Being Welcoming in reception areas.
- Keep the Drink station Clean, tidy and stocked.
Customer service representative
Yellow Pages
Trafford Park
01.2011 - 07.2013
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Handled in-person, email and mailed correspondence.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Assisted customers with varying questions using product knowledge and service expertise.
- Recorded information about inquiries and complaints within internal database.
- Managed high-volume customer queries simultaneously through effective multitasking.
Motor Claims Agent
Direct Line
Manchester
04.2006 - 06.2011
- Provide advice on making a claim and the processes involved.
- Process new insurance claims, collecting accurate information and documents to proceed with a claim
- Contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's Vehicle & monitor the progress of a claim
- Investigate potentially fraudulent claims ensure fair settlement of a valid claim.
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handle any complaints associated with a claim
- Manage all administration aspects of the claim adhere to legal requirements, industry regulations and customer quality standards set by the company.
Education
Certificate of Higher Education - Practically Volunteering
GMMH Recovery Academy
Manchester 11.2021 - 12.2021
Certificate of Higher Education - Addictive Desire Recognition
Achieve Salford
Salford 05.2019 - 06.2019
Higher National Diploma - Computing Operating Systems
Manchester College of Arts & Technology
Manchester 09.2000 - 06.2003
Skills
- Report development
- Multitasking and prioritisation
- Microsoft Office Suite
- Open and clear communicator
- Data input
- Organisation and efficiency
- Flexible
- Telephone skills
- Email management
- Data entry
- MS Office proficiency
- Customer-service orientated
- Database administration
- Problem-solving
- Social media marketing
- Tech-savvy
Accomplishments
GM Health and Care Champion Awards
Rising Star finalist 2023
The Big Life Group Staff Awards 2023
Thoughtful Award 2023
Timeline
Receptionist
The Big Life Group
08.2022 - Current
Meeter and greeter
Achieve, GMMH
04.2022 - 08.2022
Volunteer walk leader
The Big Life Group
01.2022 - Current
Certificate of Higher Education - Practically Volunteering
GMMH Recovery Academy
11.2021 - 12.2021
Certificate of Higher Education - Addictive Desire Recognition
Achieve Salford
05.2019 - 06.2019
Customer service representative
Yellow Pages
01.2011 - 07.2013
Motor Claims Agent
Direct Line
04.2006 - 06.2011
Higher National Diploma - Computing Operating Systems
Manchester College of Arts & Technology
09.2000 - 06.2003
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