Tomas Gurskis
Cork City
Summary
Detail-oriented Analyst with a background in technical support and customer service. Expertise in Microsoft Outlook, Windows 10/11, Active Directory, and Ticketing Systems. Experienced in resolving technical issues and enhancing user satisfaction. Previous roles include technician in repair and various customer-facing positions, strengthening communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
L2 Onsite Technician
Johnson & Johnson MedTech
Cork, Ireland
04.2026 - Current
- Monitored and managed ticketing system, prioritising and responding to incidents within agreed service levels.
- Maintained accurate records of customer queries, actions taken, and resolutions in the IT support ticketing system.
- Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
- Set up equipment to test and verify functionality and performance.
- Documented all maintenance work and repairs in detail for future reference and compliance.
- Participated in regular training sessions to stay abreast of advancements in medical technology and procedures.
- Wore personal protective equipment while performing tasks to ensure safety and followed health and safety procedures.
Email Team
PFH Technology Group
Cork, Ireland
04.2024 - 09.2026
- Responded to customer calls, emails and support tickets regarding technical malfunctions and issues to fix the user's email.
- Managed user access in Active Directory and provided support for Windows 10 and 11 and Microsoft Outlook.
- Resolved service user requests within target timeframes.
- Delivered clear, step-by-step technical support, enhancing client understanding and resolution of issues.
- Used remote access to navigate and link to customer computers.
- Handled complaints with calm communication and effective problem-solving, improving customer satisfaction.
Sales Assistant and Technician in Repair Bay
Harvey Norman
Cork, Ireland
07.2022 - 05.2023
- Resolved customer complaints with effective solutions and follow-up services, contributing to increased customer satisfaction.
- Assisted customers with selecting computers and electrical products in retail environment.
- Updated mobile software and addressed software-related issues, resulting in enhanced performance and improved user experience.a
Kitchen porter
Skibbereen Residential Care Centre
Carrigfadda, Co.Cork
06.2020 - 09.2020
- Maintained cleanliness of utensils, dishes, and glasses to ensure readiness for customer service.
- Washed and organised cookware, utensils, and dishes to maintain optimal kitchen efficiency.
- Cleared rubbish and recycling from workspaces daily to uphold hygiene standards.
Counter Cashier
SuperMacs & Papa Johns
Bishopstown, Cork
09.2019 - 02.2020
- Advised customers on menu items, processed orders and handled payments to ensure smooth dining experience.
- Resolved customer complaints regarding food or service promptly to enhance overall satisfaction.
- Adapted to busy periods by efficiently managing tasks under pressure while maintaining service quality.
Prep chef
The West Cork Hotel
Marsh, Skibbereen
05.2018 - 09.2018
- Prepared a variety of dishes according to established recipes, ensuring consistent taste and quality for customer satisfaction.
- Coordinated work of kitchen helpers, ensuring spaces remained clean, stocked, and tidy for efficient kitchen operations.
- Maintained an organised, clean kitchen environment, consistently surpassing health inspection standards to ensure food safety.
Retail Worker
Field's Supervalu
Gortnaclohy, Skibbereen
05.2017 - 09.2017
- Guided customers in product selection by providing tailored advice to fulfil their specific needs.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance customer experience.
- Kept shelves neat, clean and organised through visual merchandising.
Skills
- Technical troubleshooting
- Windows 10/11
- Active Directory
- Microsoft 365 Suite
- Ticketing systems
- Hardware
- Customer Service
- VPN
- Incident management
- Remote access
- Problem solving
Education
- 2021-2022 Computer Science Level 5, Cork College of FET, Morrison's Island, Cork
- 2016-2018 Skibbereen Community School, Skibbereen, Co.Cork
- 2012-2016 St. Fachtnas De La Salle, Skibbereen, Co.Cork
References
Reference available upon request.
Timeline
L2 Onsite Technician
Johnson & Johnson MedTech
04.2026 - Current
Email Team
PFH Technology Group
04.2024 - 09.2026
Sales Assistant and Technician in Repair Bay
Harvey Norman
07.2022 - 05.2023
Kitchen porter
Skibbereen Residential Care Centre
06.2020 - 09.2020
Counter Cashier
SuperMacs & Papa Johns
09.2019 - 02.2020
Prep chef
The West Cork Hotel
05.2018 - 09.2018
Retail Worker
Field's Supervalu
05.2017 - 09.2017