Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic
Timea Hudakova

Timea Hudakova

Prešov

Summary

  • Flexible customer service professional with a 5-year proven track record in effectively resolving customer concerns and inquiries. Proficient in accurately documenting call details, preparing reports, and coordinating appropriate service. Supportive team player experienced in providing helpful service across multiple platforms to ensure client retention.
  • Attentive hotel front desk professional known for delivering excellent customer service and efficient administration. Excels in service coordination, booking management, and resolving queries. Dependable and organized team player with strong communication skills.
  • Enthusiastic and reliable waitress who takes pride in delivering excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and a positive attitude in stressful situations and high-volume environments.
  • Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeper

Sedona Lodge
12.2024 - 02.2025
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.

Waitress

North West Restaurant
02.2024 - 11.2024
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.

Hotel Receptionist

Glendalough Hotel
09.2023 - 01.2024
  • Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
  • Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
  • Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
  • Maintained neat, presentable reception area through frequent cleaning and tidying.
  • Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
  • Answered telephone calls with positivity and professionalism to uphold hotel reputation.
  • Offered guests local knowledge and information on dining, entertainment and sightseeing experiences.
  • Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
  • Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.
  • Welcomed customers by completing check-in procedures and amending required reservation changes.
  • Breakfast supervision and occasional service in a restaurant.

Customer Service Representative

Mercedes-Benz
02.2023 - 08.2023
  • Primary point of contact for customer requests
  • Utilizing phone calls, e-mails in order to provide a seamless customer experience
  • Respond to inquiries about products and services, offering expert advice on a range of car-related matters
  • Resolve issues as they arise – addressing customer's concerns in a professional and timely manner

Technical care expert - Tier III

AT&T Global network services
01.2021 - 06.2023
  • Performed recovery operations to restore systems following failures.
  • Configured networks to meet performance requirements.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Identified issues, analysed information and provided solutions to problems.
  • Troubleshot problems and diagnosed system faults.

Shop manager

Stromma canal company
02.2018 - 07.2020
  • Maintained excellent brand image through monitoring team behaviours and establishing exceptional uniform standards.
  • Offered warranties and coupons to increase customer satisfaction and retention.
  • Responded to queries and resolved complaints by providing incentives to strengthen customer trust and reliability.
  • Cashed up till systems accurately, escalating discrepancies to management.
  • Determined customers' needs, recommending and cross-selling services to maximise sales value.
  • Greeted customers warmly, advising on current promotions and providing guidance with product selections.

Waitress

Bon Appetit
09.2016 - 10.2017
  • Greeted new customers, answered initial questions and took drink orders.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.

Education

Bachelor - Economic and bussiness ethics

International School of Management
06-2025

Diploma of Higher Education -

Secondary Grammar School
2016

Certification

  • Barista certified

Languages

German
Native language
English
Advanced
C1
Czech
Advanced
C1
German
Beginner
A1

Timeline

Housekeeper

Sedona Lodge
12.2024 - 02.2025

Waitress

North West Restaurant
02.2024 - 11.2024

Hotel Receptionist

Glendalough Hotel
09.2023 - 01.2024

Customer Service Representative

Mercedes-Benz
02.2023 - 08.2023

Technical care expert - Tier III

AT&T Global network services
01.2021 - 06.2023

Shop manager

Stromma canal company
02.2018 - 07.2020

Waitress

Bon Appetit
09.2016 - 10.2017

Diploma of Higher Education -

Secondary Grammar School

Bachelor - Economic and bussiness ethics

International School of Management

Similar Profiles

CREATE PROFILE
Timea Hudakova