Tim Hogan
Bray, Wicklow
Summary
Results-driven Senior Client Success Specialist with a proven track record at Indeed, excelling in account management and client retention. Leveraging data analysis and relationship management skills, I consistently optimize hiring strategies, ensuring clients achieve positive ROI and satisfaction. I am regularily recognized for high performance and strategic support across diverse client portfolios.
Overview
6
6
years of professional experience
Work History
Senior Client Success Specialist Enterprise
Indeed
07.2023 - Current
- Company Overview: An enterprise client at Indeed refers to large-scale organizations that have complex hiring needs and require a high level of service and strategic support.
- Role Overview: An Enterprise Client Success Specialist ensures client satisfaction and success by managing accounts, providing product expertise, and fostering strong relationships.
- Key responsibilities include: client communication. Building strong relationships with key decision-makers via email and phone.
- Account Management: Ensure campaigns meet targets, and clients achieve positive ROI.
- Product Expertise: Provide data-driven recommendations to optimise hiring strategies.
- Collaboration: Work with internal teams to improve processes and address client feedback.
- Churn Prevention: Address concerns to prevent client churn, and ensure satisfaction.
- Client Meetings: Present campaign metrics and insights in face-to-face meetings.
- Data-Driven Decisions: Use analytics to guide client recommendations, and identify growth opportunities.
- Relationship Management: Maintain long-lasting client relationships.
- Performance Metrics: Regularly assess and adjust strategies based on client satisfaction and campaign performance.
Senior Client Success Specialist Staffing
Indeed
Dublin
10.2021 - 07.2023
- Senior Client Success Specialist in the Staffing/Recruitment agency for the UK, and Irish markets.
- Sales support, Account management, and support of a book of business of 150+ clients.
- Provided personalised support and advice to clients with an end goal of filling placements.
- As a Senior Client Success Specialist at Indeed, I am a Subject Matter Expert and routinely called upon for feedback and shadowing opportunities.
- The promotion is based on achieving consistently high-performance metrics and tenure in the role of Client Success Specialist.
Client Success Specialist Mid Market
Indeed
Dublin
03.2020 - 10.2021
- Sales Support Account management and support of a book of business of 200+ clients.
- I provided personalised support and advice to clients with an end goal of making hires.
- Indeed product specialist, ensuring clients were educated on all product features.
- Collaborated with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction.
Customer Success Manager
VeriClock Inc.
Vancouver
03.2019 - 03.2020
- On-Boarding of new clients to our software, maintaining positive relationships, providing excellent Customer service by way of Pipeline deals CRM system and ensuring customer success using our VeriClock employee time tracking.
- Focus on Client Retention and Account management, Customer service, client retention, finance, sales, and marketing.
- Responsible for account management and sales strategies for European clients.
- Responsible for setting up a VeriClock branch in Dublin, Ireland as of October 2019.
Education
Bachelor's Degree - English, Media, and Cultural Studies
Dún Laoghaire Institute of Art, Design and Technology
Dublin05.2016
Media Foundation -
Stillorgan College of Further Education
Dublin04.2012
Some College (No Degree) - Leadership and Management
UCD Professional Academy
UCD Professional Academy Online. Skills
- Account management
- Churn prevention
- Relationship management
- Sales support
- Data analysis
- Performance metrics
- Strategic planning
- Product knowledge
- Negotiation skills
- Client advocacy
- CRM software
- Training and mentoring
- Customer service
- Customer education
- Client onboarding
- Presentation skills
- Trained in Salesforce
- Feedback collection
- Relationship building
- Business development
- Service upselling
- Business retention
- Leadership skills
Personal Information
- Date of Birth: 03/18/93
- Nationality: Irish
Languages
English
First Language
Accomplishments
- Team Leader Choice award
- Client Success Values - Invested award.
Timeline
Senior Client Success Specialist Enterprise
Indeed
07.2023 - Current
Senior Client Success Specialist Staffing
Indeed
10.2021 - 07.2023
Client Success Specialist Mid Market
Indeed
03.2020 - 10.2021
Customer Success Manager
VeriClock Inc.
03.2019 - 03.2020
Bachelor's Degree - English, Media, and Cultural Studies
Dún Laoghaire Institute of Art, Design and Technology
Media Foundation -
Stillorgan College of Further Education
Some College (No Degree) - Leadership and Management
UCD Professional Academy
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