Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic

Tiarnan Morrissey

Waterford,Ireland

Summary

Knowledgeable about customer service and relationship management. Strong communication and problem-solving skills with focus on client satisfaction. Ready to use and develop negotiation, organisational, and interpersonal skills in a role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer loyalty speicalist agent

Eir
Waterford, ireland
10.2022 - Current
  • Resolved conflicts between customers and the provider to facilitate smoother transactions.
  • Conducted thorough market research, resulting in more best value contracts for customers.
  • Negotiated successful contracts for the benefit of all parties involved.
  • Increased client base whilst showing value to existing customers.
  • Improved customer trust by establishing open lines of communication and effectively handling enquiries.

Barman

Flynns Pub, Ferrybank
Waterford
09.2018 - 07.2019
  • Managed stock levels to keep supply in line with demand.
  • Served a variety of drinks for diverse clientele.
  • Enhanced customer satisfaction by providing quick and efficient service.
  • Performed opening and closing duties daily, ensuring readiness for trade.

Clerical officer

Electricity supply board(ESB)
Waterford
05.2018 - 09.2018
  • Assisted in the management of invoices and the organising of the documentation of them.
  • Enhanced efficiency by managing office supplies inventory.
  • Facilitated communication for improved team collaboration.
  • Maintained clean work station promoting a conducive working environment,.

Education

Bachelor of Arts - International Business

South east technological University
Waterford
09/2019 - 12/2023

Leaving Cert -

Abbey Community College
Waterford
09/2009 - 06/2016

Primary school -

St Marys national boys school
Waterford

Skills

  • Confidential correspondence
  • Efficient communication
  • Customer empathy
  • Familiarity with gdpr compliance
  • Billing procedures
  • Client rapport-building
  • Time efficiency
  • Successful up-selling

Affiliations

  • Very interested in all sports whether it be at a local level or professionally and still playing for my local club. Also try and make as much time to play other sports such as Golf or Tennis.
  • Have an interest in film, cinema and the arts.
  • Music is definitely an interest also in trying to get to shows or festivals as best as I can.
  • Have an interest in culture and through years of travel and studying abroad, I have gained many friends globally who I am alwasy interested to find out the similarities and differences in culture between regions

Accomplishments

    Have been awarded with numerous agents of the week awards in my current profession for outstanding performance.

    Many achievements in my interest of sports whether its individually or as part of a team from a young age in many sports and also representing at a county level in soccer.

Languages

French
Upper intermediate

Certification

Gaisce award for community and charity involvement


ECDL courses for knowledge of technology and computer systems.

References

References available upon request.

Timeline

Customer loyalty speicalist agent

Eir
10.2022 - Current

Barman

Flynns Pub, Ferrybank
09.2018 - 07.2019

Clerical officer

Electricity supply board(ESB)
05.2018 - 09.2018

Bachelor of Arts - International Business

South east technological University
09/2019 - 12/2023

Leaving Cert -

Abbey Community College
09/2009 - 06/2016

Primary school -

St Marys national boys school
Tiarnan Morrissey