Summary
Overview
Work history
Skills
Languages
Timeline
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Tiago Ova

Swords,Co. Dublin

Summary

Skilled Customer Service Representative with extensive experience providing first-class service within retail, office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to professional development, achieving strong results and applying consistent best practices.


Driven Retail Manager with more than 4 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

10
10
years of professional experience

Work history

Customer Service Agent

Aviva Life & Pensions
02.2022 - Current
  • Assisting both customers and brokers with any issues or queries regarding their Life and
  • Pension products via phone, email and our online portal
  • Collaborate with internal departments in order to assist with more complicated queries
  • Registering customers for Online Services in order to view their policies online
  • Assist in training and developing newer staff members
  • Administrative duties.

Senior Sales Supervisor

Genius Clothing
11.2018 - 06.2020
  • Working alongside the store manager in order to achieve store targets
  • Leading the team by example and ensuring all staff members are working to the best of their ability
  • Using reports to aid in maintaining stores profitability and maximising merchandising potential
  • Opening and closing the store and ensuring all standards are met throughout the day.

Manager

Penneys
06.2018 - 10.2018
  • Management of 20+ members of staff and ensuring all daily tasks were carried out to the highest possible standard
  • Using daily reports and sales data to best determine what changes were needed in the store's daily operations
  • Ensuring the recovery of the floor displays when the store is closed to ensure they are ready for the Night Pack team
  • Ensuring the Customer Service desk's operations were running smoothly and resolving customer complaints.

Sales Associate

Forever 21
09.2016 - 03.2018
  • Keeping the menswear section up to the highest standards possible as well as re-organising the floor displays when the store is closed to ensure they are ready for the next day.
  • Assisting customers in finding the correct sizes and styles they are looking for

Assistant Manager

Jack & Jones
11.2013 - 09.2016
  • Working alongside the Store Manager and ensuring the store's targets were met
  • Responsible for Visual Merchandising of the store
  • Maximising staff output and overall results of the team
  • Training staff members in product knowledge as well as customer service procedures
  • Serving customers alongside the sales associates as part of the sales team.

Skills

  • Team management
  • Telephone skills
  • Complaint resolution
  • Relationship-building
  • Outstanding customer service
  • Top sales performer
  • Creative problem solving
  • Exceptional communication
  • Adaptive team player
  • Administrative support
  • Bilingual customer support

Languages

English
Native
Portuguese
Fluent

Timeline

Customer Service Agent

Aviva Life & Pensions
02.2022 - Current

Senior Sales Supervisor

Genius Clothing
11.2018 - 06.2020

Manager

Penneys
06.2018 - 10.2018

Sales Associate

Forever 21
09.2016 - 03.2018

Assistant Manager

Jack & Jones
11.2013 - 09.2016

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Tiago Ova