Thomas Sullivan
Milltown,Dublin
Summary
Dynamic professional with a strong foundation in communication skills, problem-solving, and time management. Demonstrates a keen ability to quickly learn and adapt, supported by strong computer skills and a deep understanding of process improvement. Proven track record in KPI management and team building coordination, aiming to leverage these competencies towards achieving organisational excellence.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Service Delivery Operations Analyst
Accenture
Dublin
2024.06 - Current
- Monitored daily operations closely to ensure smooth functioning.
- Enhanced business productivity with effective process optimisation techniques.
- Trained junior staff, nurturing a culture of continuous learning and development.
- Tracked key performance indicators for ongoing review and improvement.
- Prepared comprehensive reports, providing insights into operational performance.
Trust & Safety Associate
Accenture
Cherrywood, Dublin
2020.03 - 2024.06
- Consistently exceeded service metrics through quality policy knowledge
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Independently resolved issues with resourceful research and critical thinking.
- Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile.
- Assisted colleagues for better team collaboration.
- Fostered a positive working environment with clear communication.
Shop floor assistant
Centra
Rathnew, Wicklow
2016.03 - 2020.03
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Assisted customers with product selection and sales.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Supervised junior staff activities and kept shop operational.
Education
Leaving Certificate -
Colaiste Chraobh Abhann
Kilcoole, County Wicklow 2007.09 - 2013.05
Skills
- Communication skills
- Problem-solving
- Time management
- Quick learner
- Strong computer skills
- Process improvement understanding
- Key Performance Indicator (KPI) management
- Team building coordination
Affiliations
- Fitness
- Reading
Timeline
Service Delivery Operations Analyst
Accenture
2024.06 - Current
Trust & Safety Associate
Accenture
2020.03 - 2024.06
Shop floor assistant
Centra
2016.03 - 2020.03
Leaving Certificate -
Colaiste Chraobh Abhann
2007.09 - 2013.05