Thomas Peter D'Souza
Allesley, Coventry,U.K.
Summary
Dynamic and resourceful professional with a strong foundation in maintaining client relationships and effective networking. Demonstrates direct sales expertise and proficiency in selling techniques, complemented by previous experience working in the property sector. Skilled in work order processing, inventory control, and the upkeep of property records, ensuring seamless operations. Adept at rent collection and building maintenance, with proven resilience under pressure and conflict resolution techniques. Committed to delivering exceptional customer service while efficiently managing time and multitasking.
Overview
5
5
years of professional experience
Work history
Repair Technician
Repair Tech Ltd
, England
2020.08 - 2021.09
- Stripping down Electrical components, Cleaning and work quality checking, repackaging items for dispatch.
Apprentice accounts manager
John Payne's Estate Agent, Coventry
Coventry
2021.09 - 2023.02
- Completed an 18-month Customer Service apprenticeship, gaining expertise in client support.
Joined a Coventry real estate agency as an apprentice focusing on account management.
Gained experience in business operations including rent collection and arrears chasing.
Managed office administration tasks effectively to ensure smooth workflow.
Executed data entry responsibilities with precision and efficiency.
Property Manager
John Payne's Estate Agent, Coventry
Coventry
2023.02 - 2024.03
- Recognised for my strong interpersonal skills, I transitioned into a property management-focused role, where I developed expertise in resolving conflicts between tenants, landlords, and contractors. I gained a solid understanding of property regulations and the responsibilities of each party, while also sharpening my time management skills by coordinating contractors to meet deadlines and prevent disputes. I further developed my skills in managing and keeping track of maintenance enquiries in over 300 properties, check in check out inventories, ensuring a high standard to prevent any 'misunderstandings' on check out.
Sales negotiator
John Payne Estate Agent, Coventry
Coventry
2024.03 - 2024.10
- After strengthening my customer service skills, I transitioned into a sales negotiator role, where I discovered a passion for helping people find their dream homes. I gained valuable experience in property sales, learning how to effectively market properties and match clients with suitable homes from a strong portfolio. I thrived in the fast-paced environment and enjoyed the challenge of ensuring all aspects of the sales process aligned smoothly and on time.
Career Break
.
2024.10 - 2025.11
- Allocated time off work while awaiting necessary foot surgery and subsequently travelled across Canada
Sales advisor
Verisure
2025.12 - 2026.01
- Applied to verisure before finding out the move to Dublin. Gained vast experience in a fast paced customer facing role, building on my already acquired customer service skills. This also expanded and developed my range of closing techniques and experience in both cold and warm sales. Due to the move to Dublin prior to the company investing more time in training I ended my employment.
Education
GCSEs - Maths – Level 7, PE – Level 7, RE – Level 7, Double Science – Level 6/6, Citizenship – Level 5, Prod
Kenilworth School & Sixth Form
Kenilworth, Warwickshire, England 09/2014 - 08/2019
A-Levels - Economics D, Business C
Kenilworth Sixth Form
Kenilworth Warwickshire England 09/2019 - 08/2021
Diploma - customer service
CWCT
Coventry, West Midlands 02/2023 - 08/2024
Skills
- Maintaining client relationships
- Effective networking
- Direct sales expertise
- Selling techniques
- Resourcefulness
- Work order processing
- Upkeep of property records
- Inventory control experience
- Market knowledgeability
- Rent collection proficiency
- Multi-Tasking efficiency
- Building maintenance
- Conflict resolution techniques
- Resilience under pressure
- Time efficiency
- Customer Service
REFERENCES
- John, Payne, Managing Director, J.Payne@payne-cov.com, 04 7667 7000, John Payne Estate Agents, 37 Earlson Street, Coventry, CV5 6EP
- Daniel, Little, Director, D.little@payne-cov.com, 024 7622 2022, 23 Warwick Row, Coventry, CV1 1EY
- Lisa, Stevenson, Founder/Partner, lisa.stevenson@parisitax.co.uk, 07747 100141, The Royal Town of Sutton Coldfield, Birmingham, B76 9QW
Affiliations
- Traveling
- Sports/Exersise
- Skiing
Timeline
Sales advisor
Verisure
2025.12 - 2026.01
Career Break
.
2024.10 - 2025.11
Sales negotiator
John Payne Estate Agent, Coventry
2024.03 - 2024.10
Property Manager
John Payne's Estate Agent, Coventry
2023.02 - 2024.03
Apprentice accounts manager
John Payne's Estate Agent, Coventry
2021.09 - 2023.02
Repair Technician
Repair Tech Ltd
2020.08 - 2021.09
GCSEs - Maths – Level 7, PE – Level 7, RE – Level 7, Double Science – Level 6/6, Citizenship – Level 5, Prod
Kenilworth School & Sixth Form
09/2014 - 08/2019
A-Levels - Economics D, Business C
Kenilworth Sixth Form
09/2019 - 08/2021
Diploma - customer service
CWCT
02/2023 - 08/2024