thomas oconnor
blackrock
Summary
Experienced sales professional with a proven track record of driving sales and cultivating client relationships. Proficient in identifying customer needs, delivering customised solutions, and closing deals efficiently. Skilled in communication, negotiation, and problem-solving. Strong team player committed to exceeding targets.
Overview
17
17
years of professional experience
Work History
Account Manager
Carraig Linen & Laundry Services
Dublin, Ireland
07.2017 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Generated leads through cold calling activities.
- Acted as main point of contact in matters relating to client concerns and needs.
Laundry Manager
Carraig Linen & Laundry Services
Dublin, Ireland
10.2010 - 07.2017
- Developed and executed efficient strategies for laundry operations, maintaining exceptional service standards.
- Developed and managed team roster to ensure continuous coverage.
- Offered continuous support and direction to enhance staff performance.
- Facilitated training sessions for new hires, providing comprehensive knowledge of their roles and responsibilities.
- Implemented strategies for improving efficiency levels within the laundry department while adhering to budget constraints.
- Maintained effective communication with external vendors for the prompt delivery of necessary items in operations.
Business Owner
ABD Express
Dublin, Ireland
06.2007 - 07.2010
- Ensured compliance with all local laws and regulations related to the business operations.
- Oversaw daily operations of the business and provided guidance when needed.
- Updated website content regularly according to current trends within target markets.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Education
UEFA Elite A Diploma - Sports Coaching
UEFA Education
Dublin07-2021
High School Diploma -
Clonkeen College
Dublin05-2000
Some College (No Degree) - Child Protection
FAI
DublinSome College (No Degree) - First Aid
Sensible Saftey
DublinSome College (No Degree) - Football Management Course
League Managers Association
LondonSkills
- Management
- Computer Literacy
- Accountability
- Leadership
- Relationship Building
- Teamwork
- Organisation
- Goal Setting
Affiliations
- Run fundraising events for local charities incorporating sport and family.
- I am currently the U17 manager in Shamrock Rovers Academy, playing within the League of Ireland.
Accomplishments
- Have been involved in two start up business, helping to grow them from 2 people to 80 staff members
- I have won many honors in sports as both a participant and as a Team Manager, including an All Island Cup, All Ireland Cup and Dublin Championship.
Timeline
Account Manager
Carraig Linen & Laundry Services
07.2017 - Current
Laundry Manager
Carraig Linen & Laundry Services
10.2010 - 07.2017
Business Owner
ABD Express
06.2007 - 07.2010
UEFA Elite A Diploma - Sports Coaching
UEFA Education
High School Diploma -
Clonkeen College
Some College (No Degree) - Child Protection
FAI
Some College (No Degree) - First Aid
Sensible Saftey
Some College (No Degree) - Football Management Course
League Managers Association
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