Summary
Overview
Work History
Education
Skills
Certification
References
Portfolio
Affiliations
Timeline
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Thomas Murphy

Thomas Murphy

Dublin

Summary

Dynamic background in local IT, software development, and support, with a proven track record at SAP Ireland. Experienced in C# and data analysis, I leverage strong problem-solving abilities to help resolve customer queries and streamline processes. My background as a professional poker player has brought me a multitude of experience and has bettered my decision-making, self-discipline, and time management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Professional Poker Player

Self Employed
Dublin
11.2023 - Current
  • Used mass data analysis (MDA) to look at patterns and habits in the pool of online players playing poker (population) and finding ways to deviate and exploit these tendencies to maximize profitability.
  • Showed discipline in multiple forms, in terms of time management, commitment to playing 40+ hours a week, and even more when you consider the time allotted for study five days a week, as well as the review of hand histories, tournaments, and stats analysis. Studying poker is rather similar to studying chess.
  • I networked in the community to meet incredible, like-minded people my age and older, with incredible stories, as well as valuable insight and experience, which helped me immensely.
  • Poker teaches you to keep your cool in high pressure scenarios and not let stress prevent you from making the best decision possible.

Support Associate

SAP Ireland
Dublin
01.2022 - 11.2023
  • Monitoring tickets using ServiceNow, communicating with customers, and working efficiently on troubleshooting and resolving their issues with the product.
  • Managing time to work within SLAs of tickets.
  • Creating, as well as editing KBA's, to ensure there is up-to-date knowledge on hand to ensure repeat issues are dealt with effectively.
  • Collaborated with other departments to ensure timely resolution of customer issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

FIT ICT Associate Professional

SAP Ireland
City west Business Campus
01.2020 - 02.2022
  • Developed an application that is used globally that allows users in SAP to request repairs for apple products using ACE (Apple care for enterprise)
  • Developed applications which aided the Local IT Support team in onboarding and offboarding employees from the company
  • This kept track of assets that the user had in their possession and simplified the process which reduced human error and saved time for the IT team as well as reduced costs on unaccounted for hardware
  • Developed an application which allowed locations all over the globe to request the return to onsite onboarding, these requests needed to go through 3 levels of approval to be fulfilled
  • Creating and managing SP lists and sites
  • Producing power BI reports for live data representation from SharePoint lists and excel sheets
  • Maintaining office standards for return to office
  • (Installations, Upgrading hardware)

Education

Associate of Science - Software Development

FIT
Baldoyle Training Centre
12-2022

Skills

  • C#
  • Java
  • Web Development
  • HTML5
  • CSS
  • JavaScript
  • XML
  • SQL
  • Access
  • Office 365
  • Power BI
  • Power Automate
  • Power Apps
  • SharePoint
  • Service Now (Snow) ticketing system

Certification

  • Level 3 Diploma for ICT Systems and Principles for IT Professionals - 501/0277/1 - City & Guilds
  • Level 4 Diploma for ICT Systems and Principles for IT Professionals - 600/6124/8 - City & Guilds
  • Level 4 Award for Professional Recognition (Engineering) - 600/6106/6 - City & Guilds

References

  • Shaun Gernon, Local IT Team lead at SAP, 0873819777
  • Ann McDonald, Unit Manager at SAP, 0872112094
  • Gregory Dufour, LPA Team member SAP, 0871667764
  • Raymond Roche, Team lead for Successfactors Support SAP, 0873755596

Portfolio

GitHub - ThomasMurphy26

Affiliations

  • I thoroughly enjoy rock climbing as of late, as it challenges me physically, as well as mentally, since climbing is rather problem-solving and puzzle-oriented
  • I enjoy team sports, such as basketball, which I have played for about 10 years, of which 6 were at a competitive level
  • I thoroughly enjoyed coaching a youth basketball team, as I was one of the chosen coaches when a new club was set up in the NEIC, run by Michael Darragh MaCauley
  • I also provided poker coaching to many recreational players, as well as some lower-stakes professionals, who were looking to improve their game

Timeline

Professional Poker Player

Self Employed
11.2023 - Current

Support Associate

SAP Ireland
01.2022 - 11.2023

FIT ICT Associate Professional

SAP Ireland
01.2020 - 02.2022

Associate of Science - Software Development

FIT

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Thomas Murphy