Thomas Murphy
Dublin,Ireland
Summary
Driven individual that thrives in challenging and dynamic environments. Friendly and approachable, I became a dad early, meaning I am emotionally mature and empathic. Keen interest in positively affecting young people. I have played sports, from schoolboy to elite levels, so I work great with teams. Captained UCD at LSL level, reflective of my leadership qualities and capabilities and also demonstrating that I can be trusted. I enjoy helping people and always apply myself as best I can.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Shelbourne FC
Dublin , Ireland
04.2024 - Current
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Monitored trends in consumer behavior with keen attention to detail.
- Learned about new products quickly, providing comprehensive guidance to customers.
- Improved customer service by efficiently handling queries and complaints.
- Often ran the shop by myself, taking on various responsibilities such as fulfilling online orders, restocking, stock-taking, and handling and sorting deliveries.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Sales Assistant
Centra
Shankill, Dublin
05.2022 - 09.2022
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilized excellent communication skills to provide detailed product information.
- Delivered exceptional after-sales service, encouraging repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
Shop floor worker
Dunnes Stores
Cornelscourt, Dublin
04.2022 - 05.2022
- Supported team members to foster a harmonious work environment.
- Restocked shelves for easier purchase selection.
- Presented merchandise attractively, encouraging customer purchases.
- Worked between the off-license and shopfloor departments all while maintaining efficiency and quality while enduring changes in environment and co-workers.
- Handled customer queries and complaints and ensured resolution in a timely manner.
- Greeted incoming customers warmly; made them feel welcomed and valued.
- Provided exceptional customer service to enhance loyalty and repeat business.
Education
Bachelor of Arts - Joint Honors (Geography & History)
University College Dublin
Dublin 09.2022 -
Skills
Communication & Interpersonal Skills:
- Strong verbal and written communication
- Ability to explain concepts and ideas clearly and confidently
- Active listening and empathy
- Professional and approachable
Organization and Planning:
- Working ahead and time management
- Ability to manage multiple responsibilities simultaneously
- Detail-oriented and well-organized in academic work
- Capable of tailoring lessons and sessions to align with learning objectives
Extra:
- Proficient with technology and software
- Understanding of positive behavior reinforcement strategies
- Interest in creating supportive and respectful learning environments
Affiliations
- Soccer
- Reading
- Gym
- Learning
Accomplishments
- Woodbrook College 2021 'Spirit of the Year.'
- Received merit and academic awards throughout second level in subjects such as biology, geography, math, and German.
- Multiple league, cup, and individual titles throughout football career.
- Raising my son by myself since age 15
Timeline
Sales Assistant
Shelbourne FC
04.2024 - Current
Bachelor of Arts - Joint Honors (Geography & History)
University College Dublin
09.2022 -
Sales Assistant
Centra
05.2022 - 09.2022
Shop floor worker
Dunnes Stores
04.2022 - 05.2022
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